Service Desk Analyst Job

SERVICE DESK ANALYST needed for a LONG TERM CONTRACT opportunity with Yoh's client located in Wayne, PA!

TOP SKILLS SHOULD YOU POSSESS:

- One to three (1-3) years of Service Desk/Technical Support experience
- Understanding of targeted Technologies and the Technology landscape.
- Excellent customer service skills

WHAT YOU'LL BE DOING:

- Engage customer base through the intake of calls into the service desk via multiple mediums (phone, email, walk up, etc.)
- Appropriately attempt to resolve technical issues immediately and where/when necessary escalate to the appropriate Service Team (Service Delivery, Production Support, etc.)
- Contacts customers to gather all required data in order to facilitate resolution of customer issues/requests

WHAT YOU NEED TO BRING TO THE TABLE:

- Solid understanding of targeted technologies and the technology landscape
- One to three (1-3) years of Service Desk/Technical Support experience
- Excellent customer service skills
- Excellent communication skills, both written and oral
- Detail oriented, able to multitask in a fast paced environment
- Bachelors Degree or equivalent work experience
- Experience with handling calls, call resolution, transition of calls to proper service area when appropriate
- Superior project and time management skills

WHAT ARE YOU WAITING FOR? APPLY NOW!

RECRUITER: Andria Armato

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

TAX TERM: CON_W2J2WBRPHIL

Ref:

Branch: IT & Telecom