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Service Desk Analyst Job

Eingestellt von Yoh

Gesuchte Skills: Support, Client, Network

Projektbeschreibung

HELP DESK SPECIALIST needed for a CONTRACT opportunity with Yoh's client located in MELBOURNE, FLORIDA.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Help Desk and Technical Support
- Technical skills for PC's, laptops and peripheral equipment
- Outstanding communication and telephone skills

WHAT YOU'LL BE DOING:

- Provide first level technical support for software, hardware and connectivity issues to internal company employees and external customers.
- Responsible for responding to requests received via telephone calls, E-mail or submitted through the work orders system.
- Requests are researched and resolved in a timely manner in accordance with current Help Desk standards.
- Utilize and support XP Pro, Windows 7 operating systems, MS Office applications including Outlook, MS Exchange, Internet Explorer, PeopleSoft and a variety of developed applications.
- Support policies and standards in order to provide technically accurate solutions to customers.
- Supports incoming calls for approximately 16,000 internal employees to meet goals for answer time 30 seconds and abandon rate 5%

WHAT YOU NEED TO BRING TO THE TABLE:

- AA or AS Degree in Computer Technology or related discipline
- Technical professional with minimum of 4 years of experience in IT Support role.
- Highly experienced in supporting IT architecture across multiple facilities, providing field support, network and e-mail administrator experience.

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- Exceptional communication, Interpersonal, multi-tasking, technical, organizational skills.
- Experience with Remedy ticketing system a plus
- Candidate must be able to work shift 1, 2 or 3 and be flexible.

GET HIRED, APPLY NOW!

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W:PROF

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Ref:

Enterprise: IT & Telecom

Projektdetails

  • Einsatzort:

    Melbourne, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Yoh