Vakante Jobangebote finden Sie unter Projekte.
Service Desk Analyst Job
Eingestellt von Yoh
Gesuchte Skills: Support, Client, Network
Projektbeschreibung
THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:
- Help Desk and Technical Support
- Technical skills for PC's, laptops and peripheral equipment
- Outstanding communication and telephone skills
WHAT YOU'LL BE DOING:
- Provide first level technical support for software, hardware and connectivity issues to internal company employees and external customers.
- Responsible for responding to requests received via telephone calls, E-mail or submitted through the work orders system.
- Requests are researched and resolved in a timely manner in accordance with current Help Desk standards.
- Utilize and support XP Pro, Windows 7 operating systems, MS Office applications including Outlook, MS Exchange, Internet Explorer, PeopleSoft and a variety of developed applications.
- Support policies and standards in order to provide technically accurate solutions to customers.
- Supports incoming calls for approximately 16,000 internal employees to meet goals for answer time 30 seconds and abandon rate 5%
WHAT YOU NEED TO BRING TO THE TABLE:
- AA or AS Degree in Computer Technology or related discipline
- Technical professional with minimum of 4 years of experience in IT Support role.
- Highly experienced in supporting IT architecture across multiple facilities, providing field support, network and e-mail administrator experience.
BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:
- Exceptional communication, Interpersonal, multi-tasking, technical, organizational skills.
- Experience with Remedy ticketing system a plus
- Candidate must be able to work shift 1, 2 or 3 and be flexible.
GET HIRED, APPLY NOW!
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.
J2W:PROF
MONJOBJ2WENTENG
Ref:
Enterprise: IT & Telecom
Projektdetails
-
Einsatzort:
Melbourne, Vereinigte Staaten
-
Projektbeginn:
asap
-
Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges