Service Desk Analyst Job

Yoh has a contract opportunity for SERVICE DESK ANALYST to join our client in Los Angeles, CA.

JOB RESPONSIBILITIES:

- Service desk analyst position entailing answering calls to assist users with an assortment of hardware and software-related issues;
- Creation of service requests and change orders as reported by customers - escalating to appropriate specialists if unable to resolve issue directly;
- Managing various queues and work flows to ensure Service Level Agreements are met;
- Interacting with customers to gather and relay information as needed;
- Closely adhering to established processes and procedures.

JOB QUALIFICATIONS:

- High school education or equivalent.
- Requires three to five (3-5) years of general experience, or equivalent combination of experience and college level education.
- Participates productively as member of team.
- Completes complex tasks, assignments and defined processes with some level of independence.
- Multiple assignments worked and completed simultaneously as directed by leadership.
- Identifies, prioritizes and resolves some questions and issues independently. Answers questions of peers.
- Escalates more complex questions or issues appropriately.
- Complies with contract requirements, business unit rules and related industry and legal regulations.

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading professional staffing solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

J2W: INFOTECH

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YFS/Aviation: IT & Telecom