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Service Desk Analyst - IT - 1st & 2nd Line Support - Incident Resoluti

Eingestellt von RIZE Worldwide Ltd

Gesuchte Skills: Support, Client

Projektbeschreibung

SERVICE DESK ANALYST - IT - 1ST & 2ND LINE SUPPORT - LAPTOPS - PC'S - MOBILE PHONES - INCIDENT RESOLUTION - MICROSOFT - ACTIVE DIRECTORY

- Act as a single point of contact for phone calls, tickets from staff regarding IT issues and queries
- 1st and 2nd line support - troubleshooting of IT related Incidents from in-house software to hardware, such as Laptops, PCs and Printers, mobile phones
- Resolve incidents based on 2nd/3rd line of support (including vendors) coordination
- Handling of end user service requests from reception until closure
- Escalate unresolved calls to the relevant Resolver Group
- Take ownership of user Incidents and follow up the status of Incidents on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Incident Management experience - Managing incidents including business expectations and communication
- Basic User & Security Group Active Directory administration
- Strong knowledge of Microsoft based operating systems and applications
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service

RIZE CLIENT IS CURRENTLY RECRUITING FOR A SERVICE DESK ANALYST TO HELP SUPPORT A MAJOR IT PROJECT IN SWITZERLAND, IF YOU WOULD LIKE ADDITIONAL INFORMATION ABOUT THIS ROLE PLEASE SEND YOUR CV TO RIZE AND ONE OF THE TEAM WILL BE IN CONTACT ASAP

Projektdetails

  • Einsatzort:

    Zürich, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    3 months Rolling

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

RIZE Worldwide Ltd