Service Desk Analyst, Dutch Speaker, Amsterdam

Service Desk analyst, Dutch speaker, Amsterdam

Role:

Please only apply if you can meet the following criteria and are a fluent Dutch speaker.

Responsible for assisting the customer with their questions about supported software and platforms, ensuring adherence to company processes, policies and customer SLAs/OLAs.

Day to day management of our proactive monitoring software; includes logging all related service desk tickets on our ticket logging system and dealing with them as per the service guidelines.

Log information on tickets and calls received, where required and maintain detailed and accurate records.

QUALIFICATIONS, WORK EXPERIENCE AND KNOWLEDGE REQUIRED

Experience working in a technical customer service IT support role (desktop) previously

Experience of working in a customer services role

Exposure to working within SLAs

Demonstrable experience of working in a fast paced working environment

Full and valid driver's license

SKILLS (INCLUDING TECHNICAL AND BEHAVIOURAL)

A good understanding/working knowledge IT, especially in the following technologies: Windows Operating Systems(7, 8.1, 10), Microsoft Office, AV Products, PCeg desktop, networks, infrastructure

Ability to use desktop software and applications- word processing, spreadsheets and graphics

A basic understanding of Apple (desirable)

Office 365 experience (desirable)

SCCM experience (desirable)

Excellent customer service, communication and interpersonal skills- able to build and establish good working relationships internally and externally

Excellent telephone manner and customer engagement skills

Practical problem solving and negotiation skills

Strong prioritisation, time management and troubleshooting skills

Approach- Passionate, proactive, dynamic, enthusiastic & customer focused

Passionate about IT and providing excellent customer service