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Service Desk Analyst (Antwerpen)
Eingestellt von Anankei
Gesuchte Skills: Support, Citrix
Projektbeschreibung
Je functie: Solving incidents and changes to the Level 1.5 team, based in Antwerpen.
He / She will support the team coordinator and management of the Service Desk.
We are looking for someone that has a passion for IT and is very customer oriented.
The Level 1.5 receives from the communication layer of the Service Desk more complex tickets from employees in Europe. This requires IT skills supported by communication skills as the customer will be contacted in case of need. Analysts are member of a virtual team with offices in Belgium, Germany and Spain.
The focus will be the French user community.
Je profiel: Function description in bullet list but not limited to:
- Customer Oriented
- Preferred Tri-lingual (French, English, Dutch), bi-lingual is a must (French, English). Spanish and Italian are appreciated
- A Team Player that can share the knowledge and skills with the team
- Inspirers the team members to work efficiently
- Someone who can deal with very tight SLA's
- Supporting colleagues and supports Level 0/1
- Advanced Troubleshooting and working independently.
- Pro-active thinking, creating relationship incidents is really a plus
- Creating and adjusting Knowledge documents
- Knowledge of Office365 - Outlook / Win 8.1 / Windows Mobile / Citrix
- ITIL certified or equal by experience.
- Advanced knowledge of Incident and Change management
- Specials:
o Global AHD ticket tool
o different Imac types, assignee groups
o Mailbox dispatching
o handle QM checks
o AccessIT knowledge
o Knowledge base
o Software deployment / remote control
o Platform support portal
He / She will support the team coordinator and management of the Service Desk.
We are looking for someone that has a passion for IT and is very customer oriented.
The Level 1.5 receives from the communication layer of the Service Desk more complex tickets from employees in Europe. This requires IT skills supported by communication skills as the customer will be contacted in case of need. Analysts are member of a virtual team with offices in Belgium, Germany and Spain.
The focus will be the French user community.
Je profiel: Function description in bullet list but not limited to:
- Customer Oriented
- Preferred Tri-lingual (French, English, Dutch), bi-lingual is a must (French, English). Spanish and Italian are appreciated
- A Team Player that can share the knowledge and skills with the team
- Inspirers the team members to work efficiently
- Someone who can deal with very tight SLA's
- Supporting colleagues and supports Level 0/1
- Advanced Troubleshooting and working independently.
- Pro-active thinking, creating relationship incidents is really a plus
- Creating and adjusting Knowledge documents
- Knowledge of Office365 - Outlook / Win 8.1 / Windows Mobile / Citrix
- ITIL certified or equal by experience.
- Advanced knowledge of Incident and Change management
- Specials:
o Global AHD ticket tool
o different Imac types, assignee groups
o Mailbox dispatching
o handle QM checks
o AccessIT knowledge
o Knowledge base
o Software deployment / remote control
o Platform support portal
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges