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Service Desk Analyst- 2nd Level Support- 6 Month Contract
Eingestellt von Robert Walters - Sydney
Gesuchte Skills: Support, Client, Ip, Tcp
Projektbeschreibung
third party support vendors and suppliers to ensure that service requests are completed within agreed SLA timeframes.
Responsibilities:
- Provide 1st & 2nd level support to 2,000 users Nation wide
- Improve Client Satisfaction levels through improving Help Desk Service Levels
- Completes all assigned administrative and technical housekeeping tasks to a high standard within the required time frames.
- 95% Checklists completed on time
- Completes all assigned administrative and technical housekeeping tasks to a high standard within the required time frames.
- 95% Checklists completed on time
- Achieves Service level targets
Requirements:
- Proven experience working in FMCG, manufacturers, or similar industry
- Relevant IT degree or tertiary qualification with 1- 2 years practical IT Helpdesk experience in medium to large company
- A+ OR N+ OR MCP Qualification
- TCP/IP, Printers, Windows 7, MS Office 2010, IOS, Setting up Users, trouble-shooting technical/PC faults,
- Assess competing priorities to resolve/manage reported IS issues in a timely manner with a can-do attitude
- Systematic and pro-active approach to problem solving to diagnose IS issues efficiently
- Develop and follow procedures where appropriate, especially when under time pressure.
- Excellent written, technical documentation & communication skills
- SAP knowledge, experience
- General Business hardware and application support experience
- ITIL qualification
- MCP or MCSE qualification
- A+ or N+ qualification
- Excellent phone and interpersonal communication skills
- Client Management/Customer Focused
Projektdetails
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Einsatzort:
Sydney, Australien
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Projektbeginn:
asap
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Projektdauer:
9 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges