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Service Desk Analyst - 12 Months FTC

Eingestellt von ATOS - AMS

Gesuchte Skills: Network, Tcp, Support

Projektbeschreibung

The successful candidate will be part of Atos large service desk team (c90) working to ITIL standards supporting the BBC account. This is a fast paced environment working to set SLA's working as part of a shift based team. The team works to high professional standards to meet high expectations from our customers. We are able to offer training on bespoke systems that we support. Career development opportunities are also possible.

This is a desk based role, the successful candidate will be required to answer the telephone calls/emails for the duration of the shift. This role will require the need to work on a shift basis to provide a service to the customer between the hours of 8am - 6pm Monday - Friday. This is a 12 months fixed term contract.

Main duties:
- Dealing with incoming incidents in a professional, courteous manner over the phone and via email web, Internet logging tickets, dealing with 2nd and 3rd line resolution teams, 3rd parties and keeping the user informed throughout the life cycle of an incident.

>= Supporting Windows 7,
>= Configuring and Troubleshooting Startup Settings,
>= Troubleshooting Startup Issues,
>= Using Group Policy to Centralise Configuration,
>= Troubleshooting Hardware Device, Device Driver, and Performance Issues,
>= Configure performance options,
>= Troubleshooting Network Connectivity Issues,
>= Use Remote Desktop/Assistance,
>= Troubleshooting User Issues by Using Remote Assistance,
>= User Logon Issues,
>= Troubleshooting Security Issues,
>= Troubleshooting Internet Explorer and Content Access Issues,
>= Troubleshooting Operating System and Application Issues,
>= Troubleshooting software installation escalations. eg installation permissions; local administrator requirement; licensing restrictions,
>= Troubleshooting enterprise logon issues eg hardware vs. network; password expiration;
>= Troubleshooting enterprise network connectivity issues. eg determining scope of issue; determining whether it's a PC or a network connectivity issue; TCP/IP; hardware and cabling; proxies; default gateway
>= Troubleshooting enterprise names resolution issues. eg checking which DNS is assigned; flushing the DNS cache; nslookup to DNS server; checking the DHCP scopes
>= Troubleshooting enterprise network printer issues. eg hardware failure; server issues; printer failure; network issues; driver issues

Job Requirements
Essential criteria:
- Experience in Incident Management ie; logging tickets, dealing with 2nd and 3rd line resolution teams, 3rd parties and keeping the user informed throughout the life cycle of an incident,
- Customer Service skills, with demonstrable experience in delivery of Customer Service in a target driven environment, including effectively dealing with difficult customers,
- Can demonstrable experience in supporting customers using web, Internet local administrator requirement; licensing restrictions; digital signing,

>= Troubleshooting enterprise logon issues eg hardware vs. network; password expiration;
>= Troubleshooting enterprise network connectivity issues. eg determining scope of issue; determining whether it's a PC or a network connectivity issue; TCP/IP; hardware and cabling; proxies; default gateway,
>= Troubleshooting enterprise names resolution issues. eg checking which DNS is assigned; flushing the DNS cache; nslookup to DNS server; checking the DHCP scopes,
>= Troubleshooting enterprise network printer issues. eg hardware failure; server issues; printer failure; network issues; driver issues.

Additional Information
In return we offer a competitive salary, contributory stakeholder pension scheme, generous holiday allowance, employee private medical cover, Life assurance, Personal Accident Insurance, Season Ticket Loan and a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required.

If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.

Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

ATOS - AMS