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Service Desk Analyst - 12 Months FTC

Eingestellt von ATOS - AMS

Gesuchte Skills: Support, Html

Projektbeschreibung

Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting, systems integration and managed services. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting, Atos Worldline and Atos WorldGrid.

Job Description

The successful candidate will be required to provide quality support with a high degree of customer service, experience in using remote support and diagnostic tools to resolve incidents within an IT environment and in depth understanding of User Administration tools specific to this environment.

This is a 12 months fixed term contract. This role will require the need to work on a shift basis to provide a service to the customer between the hours of 7am - 7pm Monday - Friday.

Main duties:
- Accurate and timely analysis of customer's reported fault conditions and subsequent fault rectification,
- Diagnosis and resolution of customer's registered problems, within the SLA timeframe and to a professional standard (resetting and unlocking of accounts; creating, modifying and deleting user profiles),
- Providing technical advice and guidance to the end user,
- Interpreting the customer's requirements and consistently applying these into actions for the customer,
- Accurate gathering of data and inputting into the call management system,
- Ensure problems are escalated in a timely manner in accordance with the relevant process,
- Regular progress updates to the customer of the status of their incidents,
- Communicate any recurring problems in providing service to the Service Desk supervisor,
- Contribute to service improvements,
- Provide a user administration function to the end user responsible for all soft IMACs,
- Demonstration of first time fix rate of 70%.

Job Requirements

The jobholder must be able to demonstrate:
- Previous IT Service Desk experience,
- Technical understanding of Microsoft Office and an Active Directory environment,
- Proven experience in incident management,
- Strong Customer Service skills,
- Advanced understanding of user administration, web, Internet & HTML,
- Capable of providing good quality documentation/work instructions,
- MCSE or at a minimum 3 MCP,
- ITIL Foundation Certification,
- Microsoft Office User Specialist,
- Office 2003 - Expert.

Additional Information

In return we offer a competitive salary, contributory stakeholder pension scheme, generous holiday allowance, employee private medical cover, Life assurance, Personal Accident Insurance, Season Ticket Loan and a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required.

If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.

Atos Origin does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Medien/Design, Sonstiges

  • Skills:

    support, html

ATOS - AMS