Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
Service Desk Analyst
Eingestellt von Coba IT Consultants Ltd
Gesuchte Skills: Support
Projektbeschreibung
IT Service Desk (1st/2nd Level Support) near Zurich.
The successful candidate will bBased in our Head office in Zug you will be part of a 4 person team supporting the day to day queries and jobs using our central ticking system, ServiceNow
supporting approx. 400 end-users. You will ensure provision of excellent customer service to clients guaranteeing the quality provided by the IT Service Desk to the business.
Requirements:
At least 2/3 years of experience in a Service Desk/Technical Support role
Managing change within a fast paced, live production environment
Proven problem solving and analytical skills
IT support qualification and/or extensive experience
Excellent customer service skills
Excellent knowledge of Windows 10
Experience in managing and supporting deployment tools, such as Altiris
Experience of using the following; Active Directory; Microsoft Exchange; ITSM Tool (ServiceNow)
Proficient skills in the Microsoft Office Suite
Fantastic team player, also able to work well as part of a distributed team of analysts
Exec level relationship management
Experience of AV support, such as video conferencing, corporate events
Nice to have:
ITIL v3 foundation qualification
Knowledge of MAC OSX Operating systems
Experience of Scripting/coding, for example PowerShell
ServiceNow Administrator
Financial sector experience
The successful candidate will bBased in our Head office in Zug you will be part of a 4 person team supporting the day to day queries and jobs using our central ticking system, ServiceNow
supporting approx. 400 end-users. You will ensure provision of excellent customer service to clients guaranteeing the quality provided by the IT Service Desk to the business.
Requirements:
At least 2/3 years of experience in a Service Desk/Technical Support role
Managing change within a fast paced, live production environment
Proven problem solving and analytical skills
IT support qualification and/or extensive experience
Excellent customer service skills
Excellent knowledge of Windows 10
Experience in managing and supporting deployment tools, such as Altiris
Experience of using the following; Active Directory; Microsoft Exchange; ITSM Tool (ServiceNow)
Proficient skills in the Microsoft Office Suite
Fantastic team player, also able to work well as part of a distributed team of analysts
Exec level relationship management
Experience of AV support, such as video conferencing, corporate events
Nice to have:
ITIL v3 foundation qualification
Knowledge of MAC OSX Operating systems
Experience of Scripting/coding, for example PowerShell
ServiceNow Administrator
Financial sector experience
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
Sonstiges