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Service Desk Analyst

Eingestellt von Manning GmbH

Gesuchte Skills: Client

Projektbeschreibung

Our client, a global leading telecommunication company are recruiting a Service Desk Analyst to join their business in the Netherlands.

Position Title: Service Desk Analyst

Position Type: Contract

Start Date: April 2015

Duration: 6 months

Location: Netherlands

Contact: Nikolina Dobranic

Responsibilities:

Field experience preferably in installation and acceptance of radio sites in order to analyze information and pictures which are attached to the Non-Telco Tickets.

Understanding of Non-Telco issues like Health & Safety, power solutions and general installation guidelines.

Experience with process development and process improvement

Develop process for managing non-telco tickets.

Prevent unnecessary Non-Telco tickets to end up with 2nd Line teams

Improve the quality of the Non-Telco requests.

Develop criteria for assigning tickets to which resolution party.

Improve the processing time of Non-Telco Tickets.

Qualification :

3+ years of similar working experience.

Field experience preferably in installation and acceptance of radio sites in order to analyze information and pictures which are attached to the Non-Telco Tickets.

Understanding of Non-Telco issues like Health & Safety, power solutions and general installation guidelines.

Experience with process development and process improvement.

Quoting reference: MGND/SDA-5682

Projektdetails

  • Einsatzort:

    Den Haag, Niederlande

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

Manning GmbH