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Service Desk Analyst
Eingestellt von Nicoll Curtin Technology
Gesuchte Skills: Support, Jira
Projektbeschreibung
SERVICE DESK ANALYST - CONTRACT ROLE WITH LEADING MULTI-NATIONAL BANKING INSTITUTION
Individual required with experience in frontline helpdesk/service desk support environment role at a financial professional institution. Role will form primary contact person for the Singapore Service Desk for phone calls, emails and "walk-ups" from end users within IT Infrastructure division.
REQUIRED:
- Experience working within a Service Desk environment within a large global Bank or similar organisation for 2 years (minimum)
- Exposure to, and familiarity with, core Service Operation and Service Transition processes:
o Incident Management
o Problem Management
o Request Fulfilment
o Change Management
o Service Asset and Configuration Management
- Windows Desktop Support and Troubleshooting
- Microsoft Office Support and Troubleshooting
- Experience with an ITSM tool such as Remedy, Service Now, EasyVista, JIRA etc.
- Outstanding written and verbal communication skills in business English
- Outstanding organisation and time management skills
RESPONSIBILITIES:
- Primary contact person for the Singapore Service Desk for phone calls, emails and "walk-ups" from end users
- Review, prioritisation and assignment of inbound Incident tickets and Service Requests
- Maintenance of the Service Desk shared mailbox
- Preparation of daily meeting materials
- Assist the Service Desk Manager with the generation of Service Management reports
PLEASE FORWARD YOUR UPDATED CV ASAP FOR FURTHER DETAILS AND CONSIDERATION.
Individual required with experience in frontline helpdesk/service desk support environment role at a financial professional institution. Role will form primary contact person for the Singapore Service Desk for phone calls, emails and "walk-ups" from end users within IT Infrastructure division.
REQUIRED:
- Experience working within a Service Desk environment within a large global Bank or similar organisation for 2 years (minimum)
- Exposure to, and familiarity with, core Service Operation and Service Transition processes:
o Incident Management
o Problem Management
o Request Fulfilment
o Change Management
o Service Asset and Configuration Management
- Windows Desktop Support and Troubleshooting
- Microsoft Office Support and Troubleshooting
- Experience with an ITSM tool such as Remedy, Service Now, EasyVista, JIRA etc.
- Outstanding written and verbal communication skills in business English
- Outstanding organisation and time management skills
RESPONSIBILITIES:
- Primary contact person for the Singapore Service Desk for phone calls, emails and "walk-ups" from end users
- Review, prioritisation and assignment of inbound Incident tickets and Service Requests
- Maintenance of the Service Desk shared mailbox
- Preparation of daily meeting materials
- Assist the Service Desk Manager with the generation of Service Management reports
PLEASE FORWARD YOUR UPDATED CV ASAP FOR FURTHER DETAILS AND CONSIDERATION.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges