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Service Desk Analyst

Eingestellt von Candle (Sydney)

Gesuchte Skills: Support, Client

Projektbeschreibung

Our client is currently looking for a dynamic, energetic and technically savvy individual to join their service desk team.

The responsibilities of the role:

- Taking and receiving calls from internal customers.
- Logging calls and requests via helpdesk software and managing calls through to completion.
- Updating call logs, internal customers/end-users in a timely fashion.
- Utilising SCCM for Deployment of software applications onto SOE's.
- Escalate support issues as required.
- Remain calm and manage expectations when handling critical isssues.
- Train and mentor team members when needed.

The qualifications and skills required for this role are:

- At least 2 years experience as a Service Desk Analyst working with Microsoft applications such as Active Directory, Office, Server and SCCM.
- Excellent communication skills
- Strong customer service orientation
- A driven and goal oriented personality
- A+ Certified
- MCP Certified
- ITIL Foundation Certificate (desirable)

Projektdetails

  • Einsatzort:

    Sydney, Australien

  • Projektbeginn:

    asap

  • Projektdauer:

    6

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Candle (Sydney)