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Service Desk Analyst

Eingestellt von Hays - Midlands

Gesuchte Skills: Support, Client

Projektbeschreibung

My client is looking to recruit an immediately available Service Desk Analyst to join their expanding team on an exciting new project. This job is a contract role that will initially be set out on a 3 month basis with a view to keep rolling until the end of the year.

In addition to being an experienced Service Desk Analyst with a proven track record in similar roles, supporting Windows 7, in a large scale, busy environment. You will be joining a team of individuals who have spent the last 6 months improving FTR's and exceeding SLA's, so you are expected to be hard working and diligent in your approach to service delivery.

The ideal candidate will be experienced in the following subjects and be an excellent communicator who enjoys talking clearly and precisely to end users:

* Provides Service Desk Support by supporting users in diagnosing, reporting and resolving or correcting hardware and software problems. Installs, maintains and troubleshoots hardware and software according to company standards - reconfigures existing systems and/or performs system upgrades as required.
* Logs all issues with appropriate documentation as requested by Level II and III support teams.
* Route calls to appropriate support teams as per described troubleshooting steps.
* Monitor and escalate issues until resolution, closure or the appropriate group has accepted.

If you are immediately available and you have Windows 7 support experience then I would like to see your CV as soon as possible. This is an urgent requirement.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Hays - Midlands