Service Desk Analyst

My client requires a service desk technician with exceptional technical aptitude, customer service and a positive attitude. You will be rewarded with an opportunity to work within a well known organisation that fosters career development and career growth.

RESPONSIBILITIES:

- Respond to technical support requests through phone, email and or in person.
- You must also have high-quality problem solving and analytical skills.
- You must have the ability to think on your feet, be flexible and self motivated.
- Be resourceful in finding solutions to technical problems and assisting clients in solving problems.

SKILLS AND EXPERIENCE REQUIRED:

- At least 12 months experience in a Helpdesk support position
- Taking up to 40 calls per day adhering to service desk KPI's
- Must have fault logging system experience (eg. Remedy)
- STRONG MICROSOFT EXPERIENCE - WINDOWS O/S EXPERIENCE (7, VISTA, XP)
- CITRIX/NOVELL experience will be highly regarded
- ACTIVE DIRECTORY AND OUTLOOK EXPERIENCE IS MANDATORY.
- Exceptional communication skills and the ability to work in a team environment.

APPLY NOW OR CONTACT LAURA HAYNES FOR A CONFIDENTIAL DISCUSSION.