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Service Desk Analyst

Eingestellt von Modis

Gesuchte Skills: Support, Citrix, Client

Projektbeschreibung

1st Line Problem Support - 1st Line User Access Management - Contract - 12 months - Market Rates - Dublin - Telephone/PC Skills/Windows XP/Office/Customer Service/Problem Solving/Call Centre/Citrix/Open Pursuit/Communications/Active Directory/UAM/User Access Management/Security Architecture/Firewalls/Internet Security

My Dublin based client is looking for several experienced 1st Line Problem Support Analysts and 2 1st Line UAM Analysts for 12 Month Contracts.

The purpose of these role is to provide 1st line support to all enquiries coming through the helpdesk. Candidates with experience of Citrix and Open Pursuit are preferred for the Problem Support roles. Candidates with experience of a UAM role previously as well as Internet Security, Security Architecture and Firewalls are preferred for the UAM roles.

Skills:

*Excellent Telephone Manner and Customer Service Skills are imperative for both roles
*Candidates should have strong PC skills and will be working in a Windows XP Professional environment using Microsoft Office
*Problem solving skills and the ability to translate jargon to technical and non- technical users is required
*Previous experience working in a Call Centre environment is desirable
*Problem Support - Citrix and Open Pursuit Application experience are highly desirable
*UAM - Active Directory, Security Architecture, Internet Security and Firewalls

The successful candidate will also gain free unlimited access to Modis' exclusive online training catalogue with over 6,000 industry-based courses available

Please send your CV for immediate consideration.

Applicants must be eligible to work in the EU.

To apply for this position please send an updated CV.

Projektdetails

  • Einsatzort:

    Dublin, Irland

  • Projektbeginn:

    asap

  • Projektdauer:

    12 months +

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Modis