Service desk Agent (Dutch Speaking)

SERVICE DESK AGENT (DUTCH SPEAKING)

One of my blue chip clients are urgently seeking Dutch speaking Service Desk Agents (L1 Support) for a 6-12 month contract for their office in Antwerp, Belgium.

REQUIRED SKILLS:

- Typing skills (50 words per minute)
- 1+ Year experience in Call Center/Help Desk environment OR Education at bachelor level
- Functional (How to) understanding of Microsoft Operating Systems (Control Panel, Command Prompt, Network and Sharing Center, Internet Explorer)
- Functional (How to) understanding of Microsoft Word, Excel, PowerPoint, Outlook

JOB DESCRIPTION:

CALL AND INCIDENT HANDLING:

- Provide first level call, email, and chat support to customer's PC, including software and hardware related issues.
- Assign unsolved cases to the appropriate IT teams.
- Log all calls in the Helpdesk tracking database in English simultaneously with handling the call in native language
- Instruct users on ICT processes
-First Call Resolution Index
- Call Answering Time
- E-mail logging time
- Abandoned call rate
- Adherence to quality requirements
- Resolution Time (Mean Time To Resolve a Ticket
- Customer Satisfaction Survey Results
- Call & Ticket creation ratio

APPLY NOW FOR IMMEDIATE INTERVIEWS!