Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
Service Desk Agent
Eingestellt von Outsource UK
Gesuchte Skills: Client
Projektbeschreibung
service desk, help desk, ITIL, French, English
Leading European Institution has tasked me to identify multiple Service Desk agents who are fluent in English and French for a self-employed, freelance, 12 month contract based in the heart of Brussels.
Job description
- Making an initial assessment of incidents, attempting to resolve.
- Recording and tracking incident and problem information in a ticketing system
- Monitoring progress of incident resolution relative to the appropriate SLA
- Managing the incident life cycle, including closure and verification
- Participate in reconfiguration and installation of PC environment
- Follows standard service desk procedures & processes
- Advises staff on appropriate action & maintain the ownership of the incident & ensures updates
- Serves as liaison between staff and the technology department to resolve issues & redirect issues to the appropriate resources.
Profile
- Experience in a similar job
- Excellent knowledge of all round IT (Office, hardware, Windows )
- Experience with ticketing systems (HP Service Manager Client )
- Knowledge of/or experience in ITIL environment is big advantage.
- Capable of working in an international and multicultural environment
- Team player and strong communication skills
If this position is of interest please send me your CV for more information.
Leading European Institution has tasked me to identify multiple Service Desk agents who are fluent in English and French for a self-employed, freelance, 12 month contract based in the heart of Brussels.
Job description
- Making an initial assessment of incidents, attempting to resolve.
- Recording and tracking incident and problem information in a ticketing system
- Monitoring progress of incident resolution relative to the appropriate SLA
- Managing the incident life cycle, including closure and verification
- Participate in reconfiguration and installation of PC environment
- Follows standard service desk procedures & processes
- Advises staff on appropriate action & maintain the ownership of the incident & ensures updates
- Serves as liaison between staff and the technology department to resolve issues & redirect issues to the appropriate resources.
Profile
- Experience in a similar job
- Excellent knowledge of all round IT (Office, hardware, Windows )
- Experience with ticketing systems (HP Service Manager Client )
- Knowledge of/or experience in ITIL environment is big advantage.
- Capable of working in an international and multicultural environment
- Team player and strong communication skills
If this position is of interest please send me your CV for more information.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung