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Service Desk Agent

Eingestellt von CompuCom

Gesuchte Skills: Support, Wan, Lan, Magic

Projektbeschreibung

SERVICE DESK AGENT, MA 4 TO 6 MONTHS, POSSIBLE EXTENSION

Did you know that Gartner has positioned COMPUCOM as #1 in its Magic Quadrant for End-User Outsourcing? Come work for the leader today!

RESPONSIBILITIES:

- Extensive Telephone Support Diagnoses, identifies, researches, and resolves enterprise-level technical support tickets (Remedy)
- Responds to user queries, answers questions and resolves hardware and software problems in a multiple platform, Windows environment
- May implement corrective actions from remote site or guide user through corrective actions
- Ensures corrective actions are implemented and hardware and/or software are functioning properly
- Generates appropriate documentation

SKILLS/TECHNICAL COMPETENCIES:

- 3-5 years of experience supporting Enterprise level internal business customers for issues regarding PC Hardware
- Competent in use of Microsoft Outlook, Word and Excel
- Nice to have skills (not all required) Windows Server, MS Exchange, Windows XP, Windows 7, Active Directory, SAP, WAN, LAN, VLAN, SharePoint, and related enterprise-level software
- Excellent technical support, diagnostic and troubleshooting skills must be able to work with users of various technical knowledge
- Cohesive team player with good communication and interpersonal skills while having ability to perform without supervision
- Familiarity with Remedy or similar incident tracking tool preferred

EDUCATION:

- MCSE Certified preferred
- College degree preferred

Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit our website

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

CompuCom