Service Designer/Business Analyst - £400-£430P/Day - 3 Months Rolling

Service Designer/Business Analyst - £400-£430P/Day - Bracknell

An urgent Service Designer/Business Analyst is needed for a top tier Telco company located in Bracknell.

The key areas that you will need are:

- PCI experience (Payment Card Industry)
- Someone who preferably worked closely with suppliers working through Request for Information, Request for Quotes, dealt with input into supplier contracts.
- They would expect the service designer to be able to analyse options of various suppliers, be reasonably technical enough to understand their capabilities, and be able then to understand the interactions, ordering, billing/finance and support processes and procedures they need to put in place with them.
- You will be have more of an advantage if you have had Cisco PBX, Contact Center experience or unified comms.

Other responsibilities:

- 5+ years of experience on managing major customer services or operational services organisation within Telecoms
- Excellent knowledge and understanding of the telecommunications industry with strong focus on one of the following areas:

Converged fixed mobile services (voice and data), cloud services, machine to machine, fixed and mobile broadband and business to business applications.

- Recommended Multi-national team leadership experience and proven ability to operate within a Matrix organisation.
- Experience in consulting and services selling, account and customer relationship development, customer intelligence information collection, competitive analysis Business Process Management framework certification & Operating Model Delivery experience.

Core competencies, knowledge and experience:

- Demonstrable experience on managing customer services or operational service organisation within the Telecoms
- Proven knowledge of core Telecom operational processes & systems (sell, provide, assure, ITIL, eTOM)
- Prepares and reviews business case including people, processes and technology costs.
- Ability to develop services solution proposals that are customer focused on the following core dimensions:

Operating model innovation, where business processes, organisation and systems are optimally aligned to the companies strategy.

- Business Performance Management:

Ability to use the data to improve decision making process.

- Right-Sourcing:

Right work with right people at the right places.

- Appropriate knowledge of Customer Experience principles and modelling

Please call me NOW and send your CV.