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Service Design Engineer, ITIL Service Engineer

Eingestellt von Infoplus Technologies UK Ltd

Gesuchte Skills: Design, Engineer, Designer

Projektbeschreibung

My client is looking for Service design engineer for a role based out of France/Germany/Spain.

REQUIRED SKILL

FRENCH SPEAKER

OR SPANISH SPEAKER 

OR GERMAN SPEAKING CONSULTANT

- Producing service wrap in the form of low level service design covering what is required to deliver, operate and manage the Services offered to the customer; eventually covering How services shall be consumed
- Scope would include designing processes & reports/interfaces around tools/resources etc. for services that are instrumental in deliver, operate and manage customer solution such as Incident, Problem, Event, Change, Capacity, Availability, Asset & Configuration, Service Level Management and Request Fulfilment
- In addition, service designer also designs & documents how the customer solution will be  monitored, reported, billed, how CMDB updation will happen & what service levels the solution will deliver (including SLA commitments, early life SLAs, any other KPIs, 3rd party service measurements etc.)
- Conduct customer workshops along with internal stakeholders to agree and finalize low level service design required for Service Management and Service Operations
- Responsible to create single technical agnostic service wrap/design for customer solution
- Negotiating and agreeing levels of service to be delivered ie SLAs, OLAs and underpinning agreements and ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets
- Work closely with Service Architect, Technical Solution Manager (TSM), Solution Design, Service Acceptance Manager (SAM), Solution Operations and Service & Contract Manager (SCM) while creating the low level service design and during early-life/handover
- Ensure that low level service design is enhanced/updated with any move/add/change/delete during the in-life of customer solution
- Work with any identified key third-party to supplement and support the delivery, operation & management of the customer solution
- Contribute into the high level service design or provide support to the Service Architect/bid team during pre-sales
- Engage with the solution owner and customers to define the service outcomes and performance characteristics as well as SLA commitments

ADDITIONAL TASKS

- Contribute in developing Service Catalogue which industrializes proposition delivery (eg methods, processes, designs, cost models, ToRs, plans, role profiles, etc.) to ensure repeatability and ease of use for Customer standard offerings
- Process and Tool maturity assessments and recommendations and providing ITIL best practice advice and guidance to Product/Service Managers
- Work with relevant stakeholders to identify required services and functions to form concise, comprehensive, repeatable and cost-effective service designs & offerings
- Work with any identified key third-party to supplement and support the delivery of Customer propositions

Projektdetails

  • Einsatzort:

    Paris, Frankreich

  • Projektbeginn:

    asap

  • Projektdauer:

    6 - 12 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Infoplus Technologies UK Ltd