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Service Delivery Specialist
Eingestellt von Next Ventures Ltd
Gesuchte Skills: Support
Projektbeschreibung
Act as the interface for all IT&S Services & Applications delivered to a GPO office - providing guidance to project office based users on:
Their local Service Delivery Model
o Available IT&S Services
o IT&S Best Practice eg Laptop data back-up via Click Free USB device
o Compliance with IT/Digital Security policies
o IT&S Tools usage - eg Password reset tool, MyServiceCentre & Shared Folder tool
Act as a super/key user' for commonly used applications (focusing on Major Project BoIT applications) used at the specific project office:
o Common How do I?' type questions
o Provide user guidance on application Known Errors & their workarounds
Work with IT&S Service Delivery Management Team & the local Major Project office IT support team (eg Amec, IntecSea, etc.) to develop & maintain GPO site IT best practice, including a baseline of site information, service performance and user satisfaction.
Ensuring that information in the IT&S Services Portal is kept up to date, accurate and relevant for their respective Project Office.
Propose, execute and report on Service Improvement Initiatives for their respective Project Office.
Work with GPO Service Delivery Management Team to ensure site silent running - owning local escalations, complaints & feedback to resolution
Participate in monthly service reviews with GPO IT&S Service Management where they will be expected to validate and comment on service metrics as well as provide updates on service improvement initiatives, with a view to continuously improving IT service.
Their local Service Delivery Model
o Available IT&S Services
o IT&S Best Practice eg Laptop data back-up via Click Free USB device
o Compliance with IT/Digital Security policies
o IT&S Tools usage - eg Password reset tool, MyServiceCentre & Shared Folder tool
Act as a super/key user' for commonly used applications (focusing on Major Project BoIT applications) used at the specific project office:
o Common How do I?' type questions
o Provide user guidance on application Known Errors & their workarounds
Work with IT&S Service Delivery Management Team & the local Major Project office IT support team (eg Amec, IntecSea, etc.) to develop & maintain GPO site IT best practice, including a baseline of site information, service performance and user satisfaction.
Ensuring that information in the IT&S Services Portal is kept up to date, accurate and relevant for their respective Project Office.
Propose, execute and report on Service Improvement Initiatives for their respective Project Office.
Work with GPO Service Delivery Management Team to ensure site silent running - owning local escalations, complaints & feedback to resolution
Participate in monthly service reviews with GPO IT&S Service Management where they will be expected to validate and comment on service metrics as well as provide updates on service improvement initiatives, with a view to continuously improving IT service.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Sonstiges