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Service Delivery Manger

Eingestellt von Orgtel aus Frankfurt am Main

Gesuchte Skills: Support, Client

Projektbeschreibung

* Managing the day to day activities of the onshore Incident & Problem Management team and ensuring the offshore team have sufficient guidance to work effectively
* Be responsible for all Major Incidents assigned to the team (largely London & Global systems). It is expected that the successful candidate will be able to manage Incidents, as well as manage others performing that role.
* Ensure major issues are communicated effectively to all involved
* Working with the Incident Management process owner to ensure that templates and processes are appropriate, clear and robust for use
* Ensure that proactive and reactive Problem Management activities are undertaken and managed - either by onshore or offshore resource
* Ownership and communication of the Problem Management process.
* The Incident Management team is expected to support the IT Client Services, and key business area functions, with the resolution of key individual issues.
* Ability to question users patiently about a problem to better determine the solution - where necessary apply logical thinking and patience to derive solutions to problems
* Ideally ITIL qualified (Incident Management, Problem Management, Service Operation etc)
* You will have experience managing major, and complex, system failures and issues. This will include demonstrable, and structured, diagnostic and problem solving skills
* You will have experience working with a large user base, approximately 5500 users
* You will have proven skills in collaborating with other teams, both technical and non-technical.
* You will have experience with Remedy (ITSM Toolset)

The successful candidate, whilst not technical, must have an excellent understanding of core infrastructure and application technologies.
To find out more about Orgtel please visit www.orgtel.com

Projektdetails

  • Vertragsart:

    Permanent

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Orgtel

  • Straße:

    Große Bockenheimer Str. 50

  • Ort:

    60313 Frankfurt am Main, Deutschland