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Service Delivery Manager - Telemarketing
Eingestellt von CPL Solutions
Gesuchte Skills: Marketing, Sales, Client, Telemarketing
Projektbeschreibung
My client has an immediate contract for an experienced Service Delivery lead manager to join their outbound tele-marketing campaigns. Your role will include working closely with defined vendors to manage the on-going performance of outbound business - to - business campaigns for Western Europe. This is a twelve month contract role and possibility to extend.
KEY RESPONSIBILITIES:
- Manage and develop internal relationships with the Sales and Marketing dept.
- Manage the full execution life cycle of the tele-marketing campaigns
- Manage the scope and objectives of campaigns to clearly manage clients' expectations
- Work closely with clients and vendors for driving cost reduction (budgets), execution excellence and customer satisfaction.
- Project management; process improvement; call collateral (Scripting guides; follow-up emails) creation and review; and optimization
EXPERIENCE AND REQUIREMENTS:
- Strong analysis, evaluation, leadership and communication skills
- Experience in supporting or managing outbound telemarketing/telesales projects is essential.
- 3+ years' in project management and project life cycles experience
- Superb client/stakeholder management skills
- Relevant academic and/or professional qualification
- Knowledge of the software industry products/services/applications (a bonus)
If you are interested in this position please contact Darren Reilly.
KEY RESPONSIBILITIES:
- Manage and develop internal relationships with the Sales and Marketing dept.
- Manage the full execution life cycle of the tele-marketing campaigns
- Manage the scope and objectives of campaigns to clearly manage clients' expectations
- Work closely with clients and vendors for driving cost reduction (budgets), execution excellence and customer satisfaction.
- Project management; process improvement; call collateral (Scripting guides; follow-up emails) creation and review; and optimization
EXPERIENCE AND REQUIREMENTS:
- Strong analysis, evaluation, leadership and communication skills
- Experience in supporting or managing outbound telemarketing/telesales projects is essential.
- 3+ years' in project management and project life cycles experience
- Superb client/stakeholder management skills
- Relevant academic and/or professional qualification
- Knowledge of the software industry products/services/applications (a bonus)
If you are interested in this position please contact Darren Reilly.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Marketing/Vertrieb