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Service Delivery Manager - ITIL - Continual Improvement

Eingestellt von RM IT Professional Resources AG

Gesuchte Skills: Support, Client

Projektbeschreibung

SERVICE DELIVERY MANAGER - ITIL - wanted for our Zurich based client in the financial service sector.

YOUR TASKS:

- Analyzing and assessing the existing administrative and service management processes to find improvements
- Planning and managing the implementation of propositions based on the identification of improvement potential
- Evaluating existing processes, workflows, systems and support structure and integrate new or changed services
- Continual Service Improvement of the IT Infrastructure, Database, Middleware and Document Management systems
- Determining process gaps and implementing process improvements, where necessary
- Driving the production delivery by preparing and completing action plans

YOUR EXPERIENCE/SKILLS:

- Working know-how in service management and specifically of the ITIL framework (one or more ITIL V3 intermediate certifications)
- Strong background in service management
- Exposure to risk management and analysis techniques
- Experience of self-managing technical projects and/or risk analysis and delivering to specific objectives and firm dates
- Knowledge of process and technical documentation specification, review and updates
- Languages: Fluent in German and English both written and spoken

START: 09/2015
DURATION: 6MM++
LOCATION: Zurich, Switzerland

Doesn't that sound interesting? Does that sound like a challenging opportunity to you? Then take the next step and send us your CV as a Word Document and a daytime contact telephone number.

DUE TO WORK PERMIT RESTRICTIONS WE CAN UNFORTUNATELY ONLY CONSIDER APPLICATIONS FROM EU OR SWISS CITIZENS AS WELL AS CURRENT WORK-PERMIT HOLDERS FOR SWITZERLAND.

GOING THE EXTRA MILE

NEW TO SWITZERLAND? In case of successful placement, we support you with:

- All administrative questions
- Finding an apartment
- Health - and social insurance
- Work permit and many more

Projektdetails

  • Einsatzort:

    Zürich, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months +

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

RM IT Professional Resources AG