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Service Delivery Manager - IT Infrastructure Managed Services, Buchare

Eingestellt von Edelway

Gesuchte Skills: Support, Prince2

Projektbeschreibung

Edelway is a Pan-European professional IT Services with over 200 employees currently on assignment with our global clients across Europe. Our 2014 turnover was over 36m EUR and we are on track to deliver a substantial increase in terms of new clients and business again in 2015.

To support the development of our activities in Bucharest we are now looking for an experienced IT Infrastructure Services Delivery Manager to coordinate and deliver IT Infrastructure Managed Services for one of our established account.

THE ROLE
You will provide a transversal service across the multiple capabilities and roles of the delivery, ensuring a single point of accountability for all operations allowing a standardized Service Management approach and the alignment of all Service Levels commitments and requirements.

As the IT Service Delivery Manager for one of our large account, your role will cover specifically the below points:
Service Management
Portfolio Management
Information Security Management
Service Capacity reporting and management
Service level reporting
Monitoring, Incident and Problem management
Automation Management

You will be accountable for the following services delivered through the combination of currently defined roles and skillsets but also their future extensions, across the lifetime of the contract: Incident/Problem/Service Request/Change/Release/Configuration/Availability/Capacity/Service Level Management

MAJOR ACCOUNTABILITIES
Delivery for all recurring Services and Service Level performance compliance. You manage the Delivery team and reports to the Program director.
Accountable for the technical and operational performance of Edelway in delivering the services to its Clients. Follow individuals' performance and the Incident process very closely, especially during escalations.
Participate into the Change Advisory Board (CAB). You will be the owner of the CMDB as well as the owner of the Assets Management process.
Ensure that the processes perform according to our agreed business requirements including agreed reporting, to monitor KPI's, and to continuously aim at improving those processes.
Define/review/amend IT Security operational policies and processes. Monitor and advise on the security service capacity and performance.
Extract data and prepare performance reports for analysis by Edelway management and their Clients.
Lead the Delivery Team organization chart, with Roles and Responsibilities.
Own the Team Business Continuity Plan (or Handover guide) that will allow an efficient knowledge sharing in case of team member(s) attrition.

YOUR PROFILE
At least 10 years' experience delivering IT Infrastructure Management Services both onsite and offshore for IT Services companies.
Experience delivering offshore/nearshore IT Infrastructures services to global clients.
A solid ITSM background
Fluent English.
ITIL certified, PMP or Prince2 preferred

WE OFFER
We are a performance-based company that offers career advancement and lucrative compensation, including bonuses based on the performance of the company and on your KPIs. Our excellent packages are above market rates and you could potentially expect a fraction of the profits generated on the program.

You will also have the opportunity to join a fast growing organisation at the early stages of a transition program and to play a large role in the development of our IMS offering. A flexible, dynamic, professional organisation with strong financials to support our ambitious growth plans and your personal development objectives.

If this sounds like your next challenge, please do send me your CV at (see below) or call me.

Keywords:

service delivery manager, service management, infrastructure services management, portfolio management, Information security management, Service Capacity reporting, incident and problem management, automation management, Service level reporting, Service Request, Change, Release, Configuration, ITSM, ITIL certified, PMP Prince2, Offshore, Nearshore, RFP, request for proposal, RFI, request for information, SLA

Projektdetails

  • Einsatzort:

    Bucharest, Rumänien

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Organisation/Management, Sonstiges

  • Skills:

    support, prince2

Edelway