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Service Delivery Manager Infrastructure Linux Storage Virtualisation P
Eingestellt von Sure IT Recruitment
Gesuchte Skills: Linux, Consultant
Projektbeschreibung
SERVICE DELIVERY MANAGER, INFRASTRUCTURE, LINUX, STORAGE, VIRTUALISATION, PLATFORMS, ITIL, BRUSSELS, BELGIUM
DURATION: 6 MONTHS+ RENEWALS
DAY RATE: 430 EUROS
LANGUAGES: FRENCH AND ENGLISH
REQUIRED SKILLS AND COMPETENCES: (ALL MANDATORY)
- Fluent in English and French
- Knowledge of ITIL Foundation level
- Good knowledge of Platforms, Linux, Storage, Workstations
- Good knowledge of OS, Virtualisation and IT in general
- Good communication skills
DETAILED DESCRIPTION:
- The consultant will work as SDM for the delivery of Platform services: (Platforms, Linux, Storage, Work stations). You will report to the Head of IT Operations Section.
- The Service Delivery Manager receives the project outcomes from the Project Manager, organises the RUN aspects of the activity by measuring the KPI, and manages the Service Levels in order to ensure operational services availability.
A - TASKS DESCRIPTIONS AND RESPONSIBILITIES (GENERAL):
- Conduct service level reviews (KPI measurements) to qualify the success of service delivery;
- Propose changes in calculating these KPIs or ways of developing KPIs that are more representative for measuring the service quality;
- Ensure that service levels are met (SLAs);
- Ensure the relevance of the OLAs/SLAs for new services;
- Validate service requests made to teams;
- Follow-up the execution of demands;
- Represent the service in different Boards;
- Escalate to management for non-standard demands;
- Liaise with the Operational Change and Planning team;
- Analyse and evaluate the real service performance against the SLAs and OLAs;
- Analyse the metrics and objectives of the SLAs and OLAs;
- Act as crisis manager in case of major incident, including communication with the impacted department managers;
- Coordinate cross-domain processes with the process managers to manage the continual improvement process;
- Ensure that the processes are adequate with the tools (ITSM
- Continually search for areas for improvement to ensure service efficiency and thus continually improve quality and customer satisfaction;
- Maintain and improve the services catalogue.
PLEASE FORWARD YOUR CV FOR A MISSION/ROLE DESCRIPTION AND IMMEDIATE CONSIDERATION
DURATION: 6 MONTHS+ RENEWALS
DAY RATE: 430 EUROS
LANGUAGES: FRENCH AND ENGLISH
REQUIRED SKILLS AND COMPETENCES: (ALL MANDATORY)
- Fluent in English and French
- Knowledge of ITIL Foundation level
- Good knowledge of Platforms, Linux, Storage, Workstations
- Good knowledge of OS, Virtualisation and IT in general
- Good communication skills
DETAILED DESCRIPTION:
- The consultant will work as SDM for the delivery of Platform services: (Platforms, Linux, Storage, Work stations). You will report to the Head of IT Operations Section.
- The Service Delivery Manager receives the project outcomes from the Project Manager, organises the RUN aspects of the activity by measuring the KPI, and manages the Service Levels in order to ensure operational services availability.
A - TASKS DESCRIPTIONS AND RESPONSIBILITIES (GENERAL):
- Conduct service level reviews (KPI measurements) to qualify the success of service delivery;
- Propose changes in calculating these KPIs or ways of developing KPIs that are more representative for measuring the service quality;
- Ensure that service levels are met (SLAs);
- Ensure the relevance of the OLAs/SLAs for new services;
- Validate service requests made to teams;
- Follow-up the execution of demands;
- Represent the service in different Boards;
- Escalate to management for non-standard demands;
- Liaise with the Operational Change and Planning team;
- Analyse and evaluate the real service performance against the SLAs and OLAs;
- Analyse the metrics and objectives of the SLAs and OLAs;
- Act as crisis manager in case of major incident, including communication with the impacted department managers;
- Coordinate cross-domain processes with the process managers to manage the continual improvement process;
- Ensure that the processes are adequate with the tools (ITSM
- Continually search for areas for improvement to ensure service efficiency and thus continually improve quality and customer satisfaction;
- Maintain and improve the services catalogue.
PLEASE FORWARD YOUR CV FOR A MISSION/ROLE DESCRIPTION AND IMMEDIATE CONSIDERATION
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Organisation/Management