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Service Delivery Manager - Brussels, Belgium
Eingestellt von Contracts IT Ltd
Gesuchte Skills: Support
Projektbeschreibung
SERVICE DELIVERY MANAGER - BRUSSELS, BELGIUM
Languages: ENGLISH, FRENCH and DUTCH (trilingual)
SKILLS AND EXPERIENCE:
- ITIL Service Management Accreditation desirable.
- Experience in building and sustaining customer relationships on an operational level.
- Experience in working as part of virtual teams.
- Previous P&L responsibility and commercial exposure desirable.
- Project Management Methodology.
DESCRIPTION OF WORK:
- Acts as a single point of contact for the customer and builds a relationship with the customer's operational IT contact.
- Represents the customer's interest and concerns internally to match customer expectations with delivered services.
- Is responsible for delivering against the agreed forecast of the engagement P&L and actively works with service owners to improve productivity and overall effectiveness to achieve ongoing performance improvements.
- Coordinates different teams (end-user support/server&storage/networking/application/infrastructure) so as to maximize efficiency and cooperation between agents.
- Reviews performance of service delivery unit against operational level agreement or service level agreement and drives the service owners to deliver at the committed quality.
- Recognizes any divergence from acceptable plan and recommends actions.
- Owns improvement plans and ensures they are regularly reviewed and progressed.
Please send your CV to Javaid and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We champion difference in the world of technology recruitment.
Languages: ENGLISH, FRENCH and DUTCH (trilingual)
SKILLS AND EXPERIENCE:
- ITIL Service Management Accreditation desirable.
- Experience in building and sustaining customer relationships on an operational level.
- Experience in working as part of virtual teams.
- Previous P&L responsibility and commercial exposure desirable.
- Project Management Methodology.
DESCRIPTION OF WORK:
- Acts as a single point of contact for the customer and builds a relationship with the customer's operational IT contact.
- Represents the customer's interest and concerns internally to match customer expectations with delivered services.
- Is responsible for delivering against the agreed forecast of the engagement P&L and actively works with service owners to improve productivity and overall effectiveness to achieve ongoing performance improvements.
- Coordinates different teams (end-user support/server&storage/networking/application/infrastructure) so as to maximize efficiency and cooperation between agents.
- Reviews performance of service delivery unit against operational level agreement or service level agreement and drives the service owners to deliver at the committed quality.
- Recognizes any divergence from acceptable plan and recommends actions.
- Owns improvement plans and ensures they are regularly reviewed and progressed.
Please send your CV to Javaid and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We champion difference in the world of technology recruitment.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Sonstiges