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Service Delivery Manager
Eingestellt von Michael Bailey Associates - Zurich
Gesuchte Skills: Client
Projektbeschreibung
For our banking client in Zurich, we are looking for a
Service Delivery Manager
Start: ASAP
Duration: 9 months initial contract
Location: Zurich
Central Problem Management is responsible for ensuring production stability by managing the life cycle of all problems with potential or actual impact to the business. The primary objectives of problem management are to prevent incidents and the resulting problems from occurring, to eliminate recurring problems and to minimize the impact of incidents that cannot be presented. Problem management includes activities required to diagnose the root cause and determine the resolution of problems.
Responsibilities:
- Manage the life cycle of all problems from creation to closure
- Ensure global problem management process and standards are adhered to; this includes root cause identification and remediation activities
- Execute problem management processes and procedures in a consistent and timely manner; this includes conducting problem review meetings and producing key management reporting and analytics
- Verify that problem tickets contain accurate, up-to-date, consistent and high quality data for KPIs, reporting and analytics
- Produce stability reporting and analytics for senior management, highlighting instability themes, trends and remediation efforts for transparency
- Contribute to global or technology/region specific process and stability initiatives as part of continual service improvement
- Collaborate with key stakeholders, collating and fulfilling requirements, facilitating meetings, producing reporting and analytics and presenting management information at meetings
Skills/Experience needed:
- At least three to five years' experience working within problem management
- Solid understanding of service management and ITIL service operations, particularly incident, problem and change management
- Degree level education
- Experience working in an Investment Bank in an IT related role
- IT related qualifications or experience
- ITIL certified
Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Service Delivery Manager
Start: ASAP
Duration: 9 months initial contract
Location: Zurich
Central Problem Management is responsible for ensuring production stability by managing the life cycle of all problems with potential or actual impact to the business. The primary objectives of problem management are to prevent incidents and the resulting problems from occurring, to eliminate recurring problems and to minimize the impact of incidents that cannot be presented. Problem management includes activities required to diagnose the root cause and determine the resolution of problems.
Responsibilities:
- Manage the life cycle of all problems from creation to closure
- Ensure global problem management process and standards are adhered to; this includes root cause identification and remediation activities
- Execute problem management processes and procedures in a consistent and timely manner; this includes conducting problem review meetings and producing key management reporting and analytics
- Verify that problem tickets contain accurate, up-to-date, consistent and high quality data for KPIs, reporting and analytics
- Produce stability reporting and analytics for senior management, highlighting instability themes, trends and remediation efforts for transparency
- Contribute to global or technology/region specific process and stability initiatives as part of continual service improvement
- Collaborate with key stakeholders, collating and fulfilling requirements, facilitating meetings, producing reporting and analytics and presenting management information at meetings
Skills/Experience needed:
- At least three to five years' experience working within problem management
- Solid understanding of service management and ITIL service operations, particularly incident, problem and change management
- Degree level education
- Experience working in an Investment Bank in an IT related role
- IT related qualifications or experience
- ITIL certified
Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung