Service Delivery Manager

I am looking for a Service Delivery Manager for my client, an international pharmaceutical company based in Switzerland, for a 6 months contract.

Your tasks will be:

* To actively support the Service Manager with day-to-day task execution
- cross-application ticket monitoring (including follow up on KPI reporting)
- impact assessment of external initiatives on the S2P Components
- ensuring delivery of small projects (like enhancements)
- contribute to set-up of HP SM (ticketing tool used as well for Change

Control) for the Global IT Processes
- support meeting organization, meeting minutes & follow up-monitoring,
- draft project plan (including business activities) in SMARTSHEETS and maintain these plans

* Actively drive operational support-deliverables in line with established procedures and what is applied already for Legacy applications
* Actively liaise with delivery partners (eg ADMD, other ERP-teams)
* Actively liaise with Business partners (ARIBA P2P Support, I2P/R2R
* Small Site Solution Business Support, CLM IT/Business Support, xR2R Business Support)
* Define and implement a global documentation approach for Operations

Requirements:
* At least 3-4 years' experience as Delivery Service Manager/-coordinator or at least as a coordinator
* Project Management foundation certificate (PMI, Prince2, or similar)
* ITIL Foundation certificate
* SAP background, ideally about procurement &/contracting (MM, SRM, CLM) and their integration into Finance (Account Payables)
* Speaking and writing fluently in English is a must
* Good experience in Google products and proficient with MS Office tools

It's also a good asset if you have an experience in pharmaceutical, biotech, or other validated environment and if you speak German.

An extension of the contract might be possible.

Don't hesitate to contact me: (see below)