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Service Delivery Manager
Eingestellt von Experis IT
Gesuchte Skills: Client, Product lifecycle management, Plm
Projektbeschreibung
VACANCY
SERVICE DELIVERY MANAGER
ROLE PURPOSE
The role of the Service Delivery Manager is to ensure service delivery and transitions within multiple engagements for a major Pharmaceutical client. The successful candidate should have manufacturing domain experience and will be a great communicator, able to deal with people in a calm and business-like way, and able to work in a GxP validated Pharma environment.
Although this is not a technical role, the right person will have a good understanding of manufacturing, quality and R&D processes within the Pharma domain and accompanying technologies, have a demonstrable knowledge of Enterprise IT best practice such as ITIL, and have strong experience leading teams of technical analysts both at Dublin, Ireland and offshore.
JOB REQUIREMENTS/ACCOUNTABILITIES:
- Responsible to manage end to end service delivery of a portfolio of projects/engagements for the pharma major.
- Well versed with managing healthcare and life sciences AVM projects.
- Plan the various interconnects between build, service delivery and application team.
- Plan the various transition activities such as application on-boarding, off-boarding, scope changes, SOW, CRs, et al.
- Ensure that the timelines, SLAs and KPIs are met as committed to customer.
- Ensure high levels of customer satisfaction (CSAT).
- Ensure people satisfaction through effectively engaging and driving the client, Cognizant onsite and offshore stakeholders through connect initiatives.
- Effectively communicate the operation and transition status to all stake holders on a weekly basis.
- Conduct the monthly service reviews connects with the core business and IT Teams.
- Identifying and driving process improvements via problem management and service improvement initiatives.
- Work closely with internal stakeholders and customer to ensure proper alignment to business objectives.
- Responsible to build and sustain a strong Service Management Organization with seamless changes in scope.
QUALIFICATIONS
Graduate/Masters degree in Computer Science or similar or equivalent relevant work experience
SKILLS REQUIRED
- ITIL V3 qualification
- Strong experiences in a managerial role working in manufacturing or quality management domain.
- Strong Knowledge of QMS and related tools/processes in manufacturing operations. Trackwise knowledge is desirable or similar.
- Proficient in MES related tools/technologies. WERUM PAS-X knowledge is desirable or similar.
- Exposure on Environment, Health & Safety processes, Labelling & Serialization processes are nice to have.
- Exposure on Product Lifecycle Management Framework. Agile PLM & COMOS knowledge are nice to have.
- Strong communications skills & fluent in both spoken and written English.
- Must be able to function effectively in a high pressure environment showing strong leadership abilities.
For more information contact Darraghor email
SERVICE DELIVERY MANAGER
ROLE PURPOSE
The role of the Service Delivery Manager is to ensure service delivery and transitions within multiple engagements for a major Pharmaceutical client. The successful candidate should have manufacturing domain experience and will be a great communicator, able to deal with people in a calm and business-like way, and able to work in a GxP validated Pharma environment.
Although this is not a technical role, the right person will have a good understanding of manufacturing, quality and R&D processes within the Pharma domain and accompanying technologies, have a demonstrable knowledge of Enterprise IT best practice such as ITIL, and have strong experience leading teams of technical analysts both at Dublin, Ireland and offshore.
JOB REQUIREMENTS/ACCOUNTABILITIES:
- Responsible to manage end to end service delivery of a portfolio of projects/engagements for the pharma major.
- Well versed with managing healthcare and life sciences AVM projects.
- Plan the various interconnects between build, service delivery and application team.
- Plan the various transition activities such as application on-boarding, off-boarding, scope changes, SOW, CRs, et al.
- Ensure that the timelines, SLAs and KPIs are met as committed to customer.
- Ensure high levels of customer satisfaction (CSAT).
- Ensure people satisfaction through effectively engaging and driving the client, Cognizant onsite and offshore stakeholders through connect initiatives.
- Effectively communicate the operation and transition status to all stake holders on a weekly basis.
- Conduct the monthly service reviews connects with the core business and IT Teams.
- Identifying and driving process improvements via problem management and service improvement initiatives.
- Work closely with internal stakeholders and customer to ensure proper alignment to business objectives.
- Responsible to build and sustain a strong Service Management Organization with seamless changes in scope.
QUALIFICATIONS
Graduate/Masters degree in Computer Science or similar or equivalent relevant work experience
SKILLS REQUIRED
- ITIL V3 qualification
- Strong experiences in a managerial role working in manufacturing or quality management domain.
- Strong Knowledge of QMS and related tools/processes in manufacturing operations. Trackwise knowledge is desirable or similar.
- Proficient in MES related tools/technologies. WERUM PAS-X knowledge is desirable or similar.
- Exposure on Environment, Health & Safety processes, Labelling & Serialization processes are nice to have.
- Exposure on Product Lifecycle Management Framework. Agile PLM & COMOS knowledge are nice to have.
- Strong communications skills & fluent in both spoken and written English.
- Must be able to function effectively in a high pressure environment showing strong leadership abilities.
For more information contact Darraghor email
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Ingenieurwesen/Technik