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Service Delivery Manager

Eingestellt von IT Staffing Nederland B.V.

Gesuchte Skills: Client

Projektbeschreibung

For our international end client we are looking for a service delivery manager

Start: 01-11-2013
Location: The Hague

Experience within the Oil&Gas is a MUST HAVE! Candidates without this experience will not receive a reply!

Roles and Responsibilities:
-Ensuring consistent delivery of all IT operational services to customers at the site according to agreed service levels.
-Manage delivery of outsourced global and local services through SLA/KPI
-Delivers efficiency, cost and quality improvement targets by implementing common service delivery model, global service delivery strategies, and global processes, tools and best practices for the site
-Implementation and further supporting the Technical Computing Initiative services.
-Provision of site specific services local and 3rd party IT services, leveraging arrangements already in place for the site.
-Focus on Operational excellence: Increase productivity of end users.
-Identify and manage/implement IT Service improvements
-Help build and maintain a Business Engagement process with active engagement of the customer at all levels.
-Have full ownership for requests, problems and/or questions of users that are not handled by the standard Service Desk and request management processes.
-Be visible and actively engage with customer groups at regular basis
-Manage provision of the services within base-load financial targets given
-Establish and manage demand management for IT services
-Provides site specific service demand content and data into the process
-Work closely with other teams on sites to minimise costs and maximize leverage of contracts/arrangements in place for the site.
-Work closely with global service delivery activity owners to implement Best Practice
-Manage relationships with providers, internal and external stakeholders
- Monitor and measure the quality of services rendered, and maintain an overall control over budgets and costs.

MANDATORY:
The ideal candidate has a solid background in IT service operations with in excess of 10 years experience and sufficient knowledge of the business to be able to discuss at the same level as the staff and challenge where needed to remain aligned with global Service Operations Management standard.
-Demonstrated experience with all aspects of IT service delivery and operations.
-He/she has had experience in supporting organizations, is sensitive to and experienced in dealing with diversity and collaboratively working with a variety of cultures in order to deliver services and achieve business objectives.
-A general understanding of the business is essential in order to deal effectively with the business.
-Outgoing personality, strong communicator, be able to engage with customers at all levels
-Flexible work attitude, to be able to work in a dynamic, fast moving, high demanding and often-stressful environment.
-Can do mentality.
-Team player with strong interpersonal and negotiating skills for all levels of staff
-He/she will have developing personal leadership attributes to motivate staff behind it. High performance behaviours with proven track record of delivery against stretch targets

Is this you? Please send us your English Cv including motivation.

Projektdetails

  • Einsatzort:

    Den Haag, Niederlande

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

IT Staffing Nederland B.V.