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Service Delivery Manager
Eingestellt von Robert Walters - Sydney
Gesuchte Skills: Support, Client
Projektbeschreibung
RESPONSIBILITIES INCLUDE:
- Work with the Business to understand their needs, manage expectations and drive continuous service improvement
- Define services, negotiate and agree SLAs with the Business, report on performance and drive corrective action across suppliers and vendors (as required)
- Ensure that SLAs are achievable and underpinned by processes, OLAs and contracts with suppliers and vendors
- Work across the Business, IM, suppliers and vendors to ensure that capacity and availability support SLAs, standards and future requirements
- Manage the relationships at an account level with suppliers and vendors of IM services to the Business and review performance against SLAs
- Prepare regular reports for key stakeholders providing a comprehensive overview of incident management issues and initiatives
- Act as the primary contact between Service Delivery and the Business representatives/managers for day-to-day IM services and operational Service Level Management
- Act as a final escalation point for issues and complaints from the Business representatives/managers and drive corrective action across suppliers and vendors (as required)
- Ensure effective communication between the Business and Service Delivery for BAU services
DESIRABLE SKILLS:
- Understanding and pragmatic application of ITIL V3 methodology
For further information please contact Dualta Doherty quoting reference 856219DDJ
Projektdetails
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Einsatzort:
Perth, Australien
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Projektbeginn:
asap
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Projektdauer:
3 months
- Vertragsart:
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Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges