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Service Delivery Manager

Eingestellt von Robert Walters - Sydney

Gesuchte Skills: Support, Client

Projektbeschreibung

Our client is looking for a Service Deliver Manager to help create change in an established environment. We would like to see applications from candidates with end user service delivery experience who can bring with them new ideas and a fresh approach to service management.

RESPONSIBILITIES INCLUDE:

- Work with the Business to understand their needs, manage expectations and drive continuous service improvement
- Define services, negotiate and agree SLAs with the Business, report on performance and drive corrective action across suppliers and vendors (as required)
- Ensure that SLAs are achievable and underpinned by processes, OLAs and contracts with suppliers and vendors
- Work across the Business, IM, suppliers and vendors to ensure that capacity and availability support SLAs, standards and future requirements
- Manage the relationships at an account level with suppliers and vendors of IM services to the Business and review performance against SLAs
- Prepare regular reports for key stakeholders providing a comprehensive overview of incident management issues and initiatives
- Act as the primary contact between Service Delivery and the Business representatives/managers for day-to-day IM services and operational Service Level Management
- Act as a final escalation point for issues and complaints from the Business representatives/managers and drive corrective action across suppliers and vendors (as required)
- Ensure effective communication between the Business and Service Delivery for BAU services

DESIRABLE SKILLS:

- Understanding and pragmatic application of ITIL V3 methodology

For further information please contact Dualta Doherty quoting reference 856219DDJ

Projektdetails

  • Einsatzort:

    Perth, Australien

  • Projektbeginn:

    asap

  • Projektdauer:

    3 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Robert Walters - Sydney