Service Coordinator

For our life science client in Basel, are seeking a Service Coordinator

Start Date: 25th April 2016

End Date: 31st October 2016 + extensions

Location: Basel

Language: English

Tasks:
. To actively support the Service Manager with day-to-day task execution
- cross-application ticket monitoring (including follow up on KPI reporting)
- impact assessment of external initiatives on the project Components
- ensuring delivery of small projects (like enhancements)
- contribute to set-up of HP SM (ticketing tool used as well for Change

Control) for the Global IT Processes
- support meeting organization, meeting minutes & follow up-monitoring,
- draft project plan (including business activities) in SMARTSHEETS and

maintain these plans
. Actively drive operational support-deliverables in line with established procedures and what is applied already for Legacy applications
. Actively liaise with delivery partners (eg ADMD, other ERP-teams)
. Actively liaise with Business partners (ARIBA P2P Support, I2P/R2R
. Small Site Solution Business Support, CLM IT/Business Support, xR2R Business Support)
. Define and implement a global documentation approach for Operations

Requirements:
. At least 3-4 years' experience as Delivery Service Manager/-coordinator or at least as a coordinator
. Project Management foundation certificate (PMI, Prince2, or similar)
. ITIL Foundation certificate
. SAP background, ideally about procurement &/contracting (MM, SRM, CLM) and their integration into Finance (Account Payables)
. Speaking and writing fluently in English is a must
. Good experience in Google products and proficient with MS Office tools

Nice to Haves:
+++ Experience in pharmaceutical, biotech, or other validated environment
+ German

Michael Bailey International is acting as an Employment Business in relation to this vacancy.