Service Architect - pre-Sales - Belgium - Bilingual

Our client a big telecoms company is looking for a service architect to join their pre-sales team for corporate client.s This service architect will be deeply involved in the design, presentation, promotion, sales and negotiation of tailored full-life cycle complex managed services and outsourcing solutions that meet customer's requirements.

The Service Architect has 3 main focus areas:

Looking at WHAT a global ICT solution is supposed to deliver to the business and to the end-users:
from a contribution to business outcomes perspective;
and from a recurring operational perspective;

Designing and defining the service catalogue and the End-to-End process architecture fully aligned on the ICT architecture;

Determining the service levels, the availability, the serviceability, and the reporting facilities provided by the solution.

From a job contents point of view, these are the main activities executed by a Service Architect:

Prior to the RFP phase, contributes to detecting the business requirements of the customer and actively participates to the qualification phase

During the pre-sales phase, owns and manages the end-to-end Service Architecture of the solution in scope, and this includes the 3 main following artefacts:
Services Catalogue (includes a.o.: service description, conditions, prices, and SLA's)
Service Delivery Model (selecting the right model from basic maintenance and support up to full Outsourcing and Business Process Outsourcing, going through multiple Managed Services)
The Processes Architecture, also called the Operational Architecture

During the post-sales phase, manages evolutions of Services Architecture and proactively formulates proposals to continuously improve Services Architecture

Closely cooperates with the customer's architects

Has a general overview of the global customer's Services Architecture

Requested profile for the job

Education level & general experience

University degree (or assimilated level)
Experience in complex outsourcings deals pre-sales phase
Experience for several years in ICT environment (bid management, project management, program management, service delivery/operations, innovation, ICT Architecture, Service Architecture)
Experience in negotiating with client

Technical and functional knowledge and skills

Drive to understand the business of the customer and to translate in ICT needs
ITIL
Set up and manage processes Process Management
Set up organisation
Experience in change processes
Optional: Project and Program Management methodology (PMI, PRINCE2)
Optional: CMMI, COBIT

Soft skills and behavioural indicators

Strategic & tactical thinking, and translating this into concrete initiatives and solutions
Takes ownership, works in an autonomous way, and escalates when required
Can communicate in a direct and proper way with the customers, the partners, the delivery units and the colleagues
Can lead virtual teams in the context of complex pre-sales projects
Excellent communication and listening skills
Consultative selling skills
Negotiation skills
Analytical
Good knowledge of Dutch, French and English

This role is based just West of Brussels but will require to work from Brussels too.