Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

Service Architect

Eingestellt von Michael Bailey Associates - Eindhoven

Gesuchte Skills: Engineering, Cs, Client

Projektbeschreibung

Job mission

You will act as the engineering 'owner' of Customer Support (CS) service products and will also be responsible for defining the CS requirements for our client products relating to serviceability. You will need to enhance your complex knowledge of how to service high-tech machines in a unique and highly demanding environment where performance, availability and cost are driving forces. Moreover, since service is a labour intensive activity, determining organizational impact and gauging human aspects are key components as well

In addition to analytical skills, you will need excellent communication skills - to convince, motivate and inspire colleagues across multiple sectors working in different continents who are charged with implementing your requirements for process, organization and supporting infrastructure improvements. You have architectural ownership in driving for efficiency, cost reduction, work life balance and knowledge.

Job description

As a CS Service Strategy Consultant you are responsible for the definition and verification of new products requirements to ensure these new products can be maintained by Customer Support. You will manage the CS requirements for products and participate in the definition, realization and verification activities such as:

- Responsible for the definition of the Service Requirement Specification (SRS) for PGP products
- Responsible for the definition of the Requirement Specification (RS) for non-PGP products
- Creation of a Work Breakdown Structure (WBS) listing all required actions in close cooperation with CS IB and NPI Program Management.
- Responsible for the service product performance verification and qualification.
- Technical review of the project deliverables (subsystem performance qualification).
- Concerning service product performance issues support is given to both internal (Customer Support, Production Engineering, Marketing) and external customers.
- Contributes to the creation of the roadmap of the business drivers revenue (Service products) and cost (OPEX).

Your interfaces are within the sector CS with IB and NPI program Management, the CS Field Organization and Central Field Support, and cross sector with Industrial Engineering (IE), Development & Engineering (D&E), Information Technology (IT), Quality and Process Improvement (QPI) and Manufacturing & Logistics (M&L).

You are a member of the CS System Engineering group and have every day contacts with your colleagues in the group, project teams, Field, IT and IE.

Education

- MSc or PhD level in Industrial Engineering or Service Management combined with a technical background in Physics, Mechanics, Mechatronics or Information Technology

Experience

- At least five years' experience in a Service Strategy within a high tech or machinery environment or similar.
- Broad technical scope and track record in service leadership.

Personal skills

- Excellent analytical skills
- Excellent communication, influencing and negotiation skills
- Result-oriented and high stress-tolerance
- Interest in people and insight in what motivates and drives them.
- Cultural awareness
- Traveling 10-15%

Michael Bailey International is acting as an Employment Business in relation to this vacancy.

Projektdetails

  • Einsatzort:

    Eindhoven, Niederlande

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Michael Bailey Associates - Eindhoven