Service Analyst - 14

Job Title: Service Analyst
Job Type: Contract
Contract Length: 3 Months Rolling Contract
Location:CentralLondon
Contract Daily Rate: Up to £300 per day plus expenses

Our client, one of the worlds foremost Defence Companies, is looking for aContractService Analyst to join their team based incentral London for initially a 3 month contract.The successful candidate must ensure service compliance and future service requirements are considered and accounted for post implementation. Act as prime interface for senior management in terms of service acceptance planning and reporting and gatekeeper on behalf of the clientsbusiness for acceptance decisions making final recommendation to the business and ITSM regarding decisions to release and deploy into production.

Ensure best interests of business are identified during critical Go/No Go decisions. Ensure regular project board meetings are held and that requisite assessment, analysis, planning and design of release packages, including assessment of risk is undertaken. Assure authorisation of support documentation, change and release processes and supplier preparations for live support and that final delivery meets the agreed business and stakeholder requirements as specified in the service Design. Assure compliance to testing and go live criteria and ensure relevant liaison between business and IT partners on release scheduling and communication of progress.

Must be knowledgeable in Information Technology Infrastructure Library (ITIL) Foundations, experience in the implementation of Event Management processes, procedures, and tools and their integration with the BMC Remedy Ticketing system (desired).

Required skills:
* Understand and work effectively in an IT Service Management environment
* Ability to work in an environment with evolving requirements and dynamic schedules
* Excellent communication skills (verbal and written)

Other desired skills:
* Leadership experience
* Strong analytical skills and ability to develop and recommend solutions for problems/issues
* Knowledge of government program lifecycles, processes and procedures
* Ability to interact effectively with internal and external customers and senior program management

If you are free for this contractand can travel to Central London on a daily basisthen please send us your CV today!