Server Virtualization TAC

We are looking for a Technical Support Engineer (Server Virtualization TAC) to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies.

This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology.

Data Center Server Virtualization team Customer Support Engineer position has the following responsibilities:

- Provides second/third level technical support for Unified Computing, B and C Series (both hardware and software) to customers, partners, account teams, and other TAC engineers via phone/email/fax consultation to independently troubleshoot and debug product problems.
- Provides second/third level technical support for Operating Systems and Virtualization, Microsoft, Linux Redhat and Novell, VMware.
- Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
- Interacts across TAC teams and development teams at peer level.
- Receives minimal supervision and receives no instruction on routine work and general instruction on new assignments.

You will have the following experience, skills and capabilities:

- Working knowledge of Networking industry, products and protocols
- Strong analytical and troubleshooting skills
- Proven crisis management skills and ability to handle critical customer issues/problems.
- Ability to determine problems and deliver known solutions with a high level of customer satisfaction.
- Ability to determine root cause and resolution for previously unknown problems.
- Promotes and solicits ideas within TAC team(s).

Qualifications:

- Typically requires BS in CS or EE or equivalent plus 3-7 years Data Center related experience with Servers and OS Support
- Requires in-depth knowledge of the following areas: Data Center Networking and Data Center Products
- Demonstrated networking experience including TCP/IP and Routing Protocols
- Troubleshooting experience using finisar, wire shark, or other protocol analyzer
- Experience or Certifications in one or more of the following is preferred: HP, IBM, Dell Server Support, or certifications, MCSE, VCP, CCNA, CCNP, CCIE
- Prior customer support experience preferred

This position must reside in RTP, NC.
...if you are interested and qualified for this role, please apply as soon as possible. We'll contact you immediately with the next steps for consideration as we're looking to hire as soon as you are able to start.