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Server Support Specialist

Eingestellt von Templeton and Partners

Gesuchte Skills: Support, Solaris, Client, Sun

Projektbeschreibung

Server Support Specialist

Position Summary:

Responsible for applying expert analysis to provide support for problem and change tickets for client support operations. Incumbent assesses situation to determine problem facing the client. Problems are not routine or standardized and the creation of documentation explaining the solution to the problem is required. Responsible for implementing changes to the client's environment. Incumbents are also responsible for mentoring and training other members in the primary pool.

Education, Experience and Skills Requirements

- HBO or international equivalent
- IT related certification or 2 years equivalent work experience
- ITIL Foundation ver 3, LEAN methodology
- IT Specialist Level I
- Technical Certification as required for the Service Line
- Business Knowledge
- Good working knowledge of IT standards and technologies: hardware, server, network, operating system, software, application, database or other technologies.
-7+ years experience in IT with min 3 years in a similar role providing customer support in a multi customer environment. Experience in supporting, installing, troubleshooting, operating, testing, planning and configuring relevant technologies
- Experience providing support within an international environment (Prefered)

Primary Job Responsibilities:

- Perform Level III work as assigned by dispatch for complex incidents and changes.
- Support Rhythm(Junior) & Blues(Medior) team members where they are unable to resolve any incident or change
- Ensure knowledge and the associated documentation is transferred to other team members to enable them to perform service dellivery
- Be aware of, and adhere to, work instructions required to perform service delivery
- Have knowledge of, and adhere to, the customer SLA s
- Provide resolution on incidents, changes and service requests assigned to you
- Recognise and inform the Service Line team members on operational improvements and efficiency
- Perform self development to improve knowledge in your area of technical responsibility
- Assist with SSO Delivery Compliance activities as required
- Follow defect prevention measures
- Be able to distinguish between steady state and supplemental work
- Understand the tasks which are defined within the GDF Rhythm Pool and Delivery Centre CTAM
- Perform timeous escalation to the Customer Lead Engineer when there is a technical issue requiring specific customer knowledge or action
- Perform timeous escalation to the QA when there is any issue relating to DPP, quality or process improvement which you are unable to resolve and/or when you see opportunity for efficiency improvement
- Perform timeous escalation to the Teamlead/Manager when there is any personal or other issue which prevents you from meeting the responsibilities, SLAs and resolution timelines of work assigned to you
- Participate in GDF daily meetings, team meetings etc
- Continues to automate and document.
- Display technical knowledge and understanding Solaris 9 till 10, virtualization, High Availability clustering, Tivoli tooling, P&C, Patch process, TSM, ITM, Userid mgmt, Server install, building images, high level and detailed designs, Scripting, Backup policies, performance mgmt and analyses, SUN implementations. 3th line support. Hardware knowledge, Mseries, SUNfire systems, HP Blades, SAN, LDAP, FTP, DNS. Knowledge of Linux is a pre.
- Knowledge of OBP, commands, configuration and diagnostic, Sun Servers Sparc enterprise Multi domain Servers M9k, M5k M4k, Sparc enterprise Logical Domain (LDOM) Servers T1k, T2k, T5120 T5220
- Knowledge of SVM, (former: Sun disksuite) disk metadevices, Security, password policy, ssh-keys, LDAP client, LDOM configuration and administration
- Knowledge of SAN implementation, FCAL, configuration and administration, Performance advise, tune and report, Network installation, Solaris jumpstart
- Knowledge of Package administration, Error analyze, advise and correct, Solaris zones and containers, ZFS filesystems, administer, tune, snapshot, clone
- Knowlegde of Error analyze, advise and correct, M k: domain configuration and administration
- Able to work independently, able to perform work without assistance
- Interact with other team members and other teams eg Lead Engineer to ensure resolution, quality and efficiency
- Work to standardize repeatable tasks and steps. This may require creating documentation or scripts that can be used to solve the same problem in the future.
- Providing coaching and mentoring to the junior team members (Rhythm)
- Responsible for accuracy of systems eg. SESDR, SA&D, Bocada
- Provide input for innovation/technical improvements (efficiency) to the Service Line team members
- Discuss architecture & solution direction with the LSE
- Create cost cases for new business, formalize though approval Team Leader and Manager
- Ensure completion of activities to transfer work from RfS to BAU (budget, documentation, tooling and processes)

Projektdetails

  • Einsatzort:

    Amsterdam, Niederlande

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months +

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Templeton and Partners