Server Support Analyst

SERVER SUPPORT ANALYST BENTONVILLE, AR CONTRACT OPPORTUNITY

At COMPUCOM, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

The candidate in this Server Support position will be responsible for remotely supporting Windows and Unix/Linux based systems for one of the largest infrastructures in the country. The candidate works in a team that supports and maintains all software, security, and server configurations for physical and virtual based systems. Must have hands-on experience with remote troubleshooting steps and tools used to resolve server performance issues. S/He will recommend upgrades if required, apply OS patches, and work with other support teams to validate application and hardware functionality.

CORE DUTIES FOR THIS POSITION INCLUDE, BUT NOT LIMITED TO THE FOLLOWING:

- Provides second level remote support for a Windows and Unix/Linux server environment
- Provides Back End server implementation and support
- Develops, publishes, and maintains support documentation
- Work extended hours under tight deadlines as needed to successfully meet objectives
- Relies on instructions and pre-established guidelines to perform the functions of the job
- Works with a dynamic support team under direct supervision.

REQUIRED SKILLS AND EDUCATION:

- 5-7 years of IT experience in a large enterprise environment
- Extensive knowledge of support concepts, tools, practices, and procedures within the Client Server scope
- Minimum 5 years of hands-on experience with Microsoft technologies
- Experience in maintaining standardized IT environments
- Strong server troubleshooting skills
- Solid documentation skills
- Extensive knowledge of Windows Server 2003/08
- Experience administering DNS, DHCP, File, Print, Active Directory, and Group/Security policies in an enterprise network environment
- VMWare ESX/vCenter
- Citrix Presentation Server 4.5/XenApp 6.0+
- Microsoft Exchange 2007+
- UNIX/Linux experience desired
- MCSE certification desired, 2008 preferred
- MUST BE ABLE TO WORK 3RD SHIFT AND WEEKENDS

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.