Server and Network Engineer

Main Accountabilities/Measured On:

* Customer satisfaction with solution delivered (business customers and partners, end users)
* Delivery of solutions on time, within budget and according to business case
* Quality of service: achievement of agreed Operational/Service Level Agreement (O/SLA)
* Percentage usage of the solution by the business
* Successful implementation of solutions within the business

Main Tasksown the continuous improvement of solutions
* Work with the team to ensure the solutions are fully integrated and designed according to specifications and group standard
* Use continual improvement processes based on strong management information to drive service improvement
* Take into account future requirements from IM quality management covering end-user feedback
* Ensure the solution and underlying services are properly described in solution, service and product catalogue
* Contribute to the development of business cases through the provision of solution options, indicative costs and work effort estimates
* Provide 2nd level application support for solution and components
* Identify and recommend vendors for the development and maintenance of the solution

Management Responsibilities & Decision Power

* Be willing to take the role of a team leader as needed
* Design approach and creation of function, non-functional and technical design details in alignment with architecture
* Release upgrade cycle for a solution

Personal Attributes:

* Strong team player
* Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and team work
* Experience with and sensitivity for different cultures
* Ability to act under strong pressure and to manage efficiently crisis situation
* Creative and analytic approach
* Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense
* Experience and thorough knowledge of technologies required for the solution in his scope

Professional & Leadership Experience:

* Knowledge of software development methodologies and/or ITIL Service Management processes
* Experience of using Oracle, MS-SQL or other database technologies to deliver major systems
* Experience in methodologies and tools to architect, design and develop enterprise applications
* Thorough understanding of the complete system development and cycle
* Thorough understanding of distributed enterprise application architectures
* Team leading experience a plus
* Excellent communication, meeting and presentation skills
* Strong organisation and time management skills.
* Experience in working in a Global Company

Educationwe welcome applicants from all backgrounds.