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Senior Technical Support Analyst ACS Avaya SIP NICE

Eingestellt von Scope AT Limited

Gesuchte Skills: Support, Network

Projektbeschreibung

seniorTechnical Support Analyst ACS Avaya SIP NICE

Operating location: Utrecht
Contract number of hours per week: 40
Last date of offer: 24-10-:00

Reason for the Job Posting:
Vacancy

Team:
Team of 10 worldwide support of the network. Department:
Telecoms forms part of Global Core Services All which in turn is part of the IT Infrastructure (ITI)

ITI is Responsible for provision and support of RI's global IT infrastructure. Within ITI, GCS is Responsible for providing architectural, engineering and support expertise for global network, AD, email and mobility infrastructures, or RI; with the GCS Telecoms Operations team focusing on the global network.

The GCS Telecoms team is based in Utrecht.

Job description:
The Task and Responsibilities of the network administrator are the Following;

This job role is split between operational work and project work (90%/10%). A shift system is in operation between 07:00 -19: 00, on call required.

- Performing upgrades
- Taking in managing infrastructure and system migration
- The implementation of system changes
- Analyze and solve complex faults
- Coordinating and consulting with engineers bv suppliers of systems or network infrastructure or in other departments
- The thorough and systematic testing of new system environments

Profile Support Avaya:
MUSTS
- Good knowledge of English
- Knowledge of Avaya and Nice
- You must have really worked as an administrator or engineer with avaya and nice systems

PRE's
- Avaya ACS certification
- Experience with Unified Communications
- Avaya Aura Call Center Elite
- Experience in Contact Centers, eg AIC, CMS, AES.
- Experience with System Manager and Session Manager (SIP environments)
- Experience with Avaya Modular Messaging
- Experience with cost registration system, Proteus
- Experience with NICE/Verint recording
- Knowledge of control posts

competencies:
- solution
- Analytical skills
- Perseverance

Projektdetails

  • Einsatzort:

    Utrecht, Niederlande

  • Projektbeginn:

    asap

  • Projektdauer:

    3 months+

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Scope AT Limited