Senior Tech Lead Customer Service, Customer Service (SAP SD,MM,FICO,CS

ROLE DESCRIPTION:Senior Tech Lead Customer Service, Customer Service and Resource related billing

DOMAIN ORDER 2 CASH

Profile Description

1.SPECIFIC TECHNOLOGY SKILLS:

a. SAP SD

b. SAP MM

c. SAP CS

d. SAP FICO

2.BUSINESS PROCESS KNOWLEDGE:

a. Healthcare Customer Services and financial order closure' processes

3.YEARS OF EXPERIENCE IN ROLE:

a. 5 year experience working CS/SPS processes in MP1 Kernel and general awareness of Legacy

landscape tools for CS (ClickSchedule, Polaris, OneMobile, 1EMS etc.)

b. Demonstrable knowledge of customer service and spare parts logistics processes in a global

company, with experience in varying requirements for tax, customs and legal for different
regions/countries.

c. Deep expertise in resource related billing (DP90team player; experience in working in large teams/
organizations

b. Coordinating blueprinting, design, configuration and development work of small teams and
external suppliers

c. Requirements gathering methodologies

d. Creating solution designs, technical designs and relevant documentation