Senior Systems Analyst

SENIOR SYSTEMS ANALYST HIGHLANDS RANCH, CO 12 MONTH CONTRACT

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MUST HAVE SKILLS:

5+ years professional IT and Network Security experience.

NICE TO HAVE:

Certifications in Networking and Security (eg A+, CCNA, GIAC, Security+, CISSP, MCSE, etc.) Also nice if candidates have the ability to work with end users. Bachelors degree in a technical field such as computer science, computer engineering or related field.

JOB DESCRIPTION: This is a support role for a newly implemented NAC/802.1x system.

- Candidate will be required to support 2nd and 3rd level issues involving the full stack of technologies (direct end user support, switch level, client configuration).
- Candidate will be required to work directly with end user and various support teams and functions for resolution of complex 802.1x issues.
- Candidate will be required to provide independent troubleshooting, exceeding existing documentation.

QUALIFICATIONS:

- Bachelors degree in a technical field such as computer science, computer engineering or related field required; MBA or other related advanced degree preferred
- 5+ years professional IT and Network Security experience required
- Certifications in Networking and Security, eg A+, CCNA, GIAC, Security+, CISSP, MCSE, etc. desired
- Expertise in current Windows desktop and server required
- Experience at CCNA level with Cisco IOS and Networking Concepts (Switches, radius, 802.1x, wireless, etc.) required
- Proficiency with Cisco AnyConnect or any other supplicant software preferred
- Experience with Cisco ISE or NAC preferred
- Experience with PKI and Certificate Concepts required
- Thorough and systematic technical troubleshooting skills (Root Cause Analysis) required
- Ability to work tickets to resolution with external vendor required
- Must be able to work with cross function teams while managing multiple issues and tickets simultaneously
- Customer Service skills (end user focus), verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills (required)
- Expert ability to work independently and manage ones time

MAJOR JOB DUTIES AND RESPONSIBILITIES:

- Provide the testing, maintenance, and monitoring of 802.1x infrastructure, including coordinating the deployment of 802.1x components
- Refine existing and develop new documentation in support of 802.1x
- Resolve hundreds of connection issues related to 802.1x
- Work directly and indirectly with end users in resolving 802.1x issues
- Work with support teams in analysing profiles for printers, IP cameras, voice phones, etc.
- Master internal Change Management and Exception processes

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.