Senior Systems Analyst

Our client is a world-renowned, Northwest-based company seeking a Senior Systems Analyst to provide support for the Taleo Applicant Tracking System including Recruiting, Reporting, Onboarding, and TCC. May also help support other HR Software as a Service applications. This candidate will apply knowledge of business requirements and systems technology to effectively support existing processes/applications while identifying, designing, and deploying solutions supporting the operational requirements of the Staffing function and other HR business functions as needed.

Summary of Key Responsibilities
Provides process consulting on sustainment initiatives of moderate scope and complexity. Coordinates functional requirements and solution design activities across initiative teams, various Information Technology (IT) groups, and business stakeholders to collaboratively develop effective solutions. Leverages subject matter expertise to drive the resolution of more complex business technology challenges.

Solution Delivery:

- Gathers, analyzes, and documents business requirements to support the design and development of technology and/or process solutions.
- Leverages relevant process and technology expertise to propose appropriate solution options.
- Translates business requirements into technology solutions. Clearly defines and communicates targeted functional solution via functional design specifications.
- Verifies technical designs satisfy functional requirements.
- Performs application configuration in support of solution delivery initiatives.
- Coordinates solution delivery activities with vendors as required.
- Leads solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test results.
- Creates system and end user documentation to support new system implementation, enhancement deployment, and incident management efforts.
- Delivers training and performs knowledge transfer to team members as required.

Production Support:

- Leverages subject matter expertise in analysing and troubleshooting complex system/user issues to drive resolution and determine root cause.
- Coordinates issue resolution efforts across peer support groups, technical support teams, and vendors as required.
- Effectively coordinates and communicates issues resolution with end users.
- Correlates related production issues and assesses trends to identify broader improvement opportunities.

Coordination/Leadership:

- Effectively facilitates/negotiates through challenging situations.
- Interfaces across all organization levels comfortably with internal business customers, technical support resources, and external business partners.
- Leads/influences groups though effective decision making.

SUMMARY OF QUALIFICATIONS

- Taleo ATS system administrator for Recruiting and Onboarding modules, Reporting, and TCC including solution design, configuration, testing, and implementation experience: 7 years
- Production support, system maintenance, upgrades, and enhancement delivery experience for Taleo ATS: 7 years
- End user support and documentation experience: 6 years
- IT Project experience as project resource or lead: 2 years
- Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross functional projects and activities
- Knowledge of system development methodologies with experience throughout the full project life cycle
- Ability to identify/define technology solutions delivering required business capabilities
- Knowledge/skill to objectively assess benefits, costs, and viability of proposed solution options
- Knowledge of business process design and ability to drive process improvement initiatives
- Ability to design and deploy highly reliable and scalable global technology solutions
- Ability to develop clear, thorough functional design specifications that drive effective solution development
- Knowledge of effective testing practices and methodologies
- Ability to define and execute appropriate test scenarios to validate system solutions
- Strong analytical and problem solving skills
- Ability to effectively utilize available tools and resources (internal and external) to resolve issues
- Intermediate skills in Microsoft Office applications such as Word, Excel, Visio, and Project
- Knowledge of SQL and ability to utilize ad hoc query tools (ie TOAD, SQL Plus) to troubleshoot system issues
- Ability to influence and coordinate the efforts of others
- Ability to coach/mentor less experienced analysts
- Ability to work effectively in self-directed manner
- Strong oral and written communication skills enabling the persuasive presentation of proposed solutions and the delivery of effective end user training
- Ability to collaborate and drive consensus across a diverse group customers with conflicting priorities

This contract position is expected to be 5 months in duration.