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Senior System Architect with Contact Center

Eingestellt von Experis Schweiz AG

Gesuchte Skills: Support, Engineer

Projektbeschreibung

SYSTEM ARCHITECT WITH CONTACT CENTER

Our client, headquartered in Zurich, is an important subsidiary of a global company in the finance industry. We are looking for a SYSTEM ARCHITECT CONTACT CENTER who can start as soon as possible.

Context:

The CC (Contact Center) IT Team based in Zurich is looking for an experienced SYSTEM ENGINEER AND ARCHITECT with a flavor for technical implementations. This challenging position is for a senior systems engineer with the desire to drive the architecture, analysis and implementation aspects Front to Back of the NextGen CC Platform and a variety of projects.

JOB DESCRIPTION

Key tasks and competences are:

- Main responsibility to translate business requirements into architectural and technical specifications on the contact center platform covering integration Front to Back (functional interfaces, reporting, user access right and security integration)
- Assist Domain Architects to initiate, plan and implement the CC platform
- Support new business functionality by introducing new communication channels and platform features (caller identification, needs based routing, caller authentication).
- Down- and Upstream integration support of the platform, including events and feeds based on Business and IT needs
- Contribute and support the BA/Testers during the test phases and manage accurate defect reports where necessary
- A team player who is delivery focused and has the motivation to support others and share information and knowledge
- Dynamic, pro-active, self-motivated mentality and ability to work without close supervision
- Close collaboration and cooperation with Business, Project-Managers, Developers, Suppliers and Support teams
- Conduct non-functional and functional walkthroughs with business users and other IT teams

QUALIFICATIONS

- Degree or higher education in Information Technology and/or Business/Economics or equivalent
- Good knowledge in the life cycle of Contact Center Products and general Business/Banking know-how and many years of practical experience
- 10+ years of experience working on a conceptual and functional base
- Maintaining teams to deliver the objective along an agreed approach
- Experience of working with a Contact Center platform/application (eg Genesys) is an advantage
- Knowledge of Contact Center IT environments in international banking/IT environment
- IT background and experience with iterative incremental development styles is an advantage
- Strong communication skills and good language skills in German and English is mandatory
- Drive for high quality to achieve common goal

Interested? Please apply online. We look forward to receiving your application.

Please don't hesitate to send your CV to Sophia Alaoui or if you should have any questions, please don't hesitate to call

Projektdetails

  • Einsatzort:

    Zürich, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months +

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Experis Schweiz AG