Senior System Administrator in Laboratory Informatics Support (m/f)

REFERENZNUMMER:

339034/11

IHRE AUFGABEN:

-Provide technical support, training and assistance to students, faculty, and staff in a computer lab environment
-Perform computer troubleshooting to diagnose system problems
-Monitor scientific environment and resolve configuration and connectivity issues, and other traffic, security, and access problems
-Maintain and update workstations and servers, equipment, and peripherals
-Respond to needs and inquiries of students, faculty, and staff
-Monitor physical security of assigned department assets and control access to premises
-Report technical problems which need to be addressed by improved policies or procedures
-Provide support to students and instructors and assist in the training of students, faculty and staff on software applications usage
-Collect, compile, analyze, and present reports for technical and administrative information

IHRE QUALIFIKATIONEN:

-Deep understanding of scientific systems (e.g. HPLC, LCMS, MS, NMR)
-Capability to perform security related support (Patch Management, KACE, SCCM, Firewalls, and Account Management)
-Ability to support archive, storage and virtual systems used within the research environment
-Experience with network topologies and protocols, and technical internet knowledge base services
-Experience with using scripting languages (e.g. Java, Windows PowerShell, and Visual Basic) for computer and web administration
-Experience with solving technical problems involving integrated operating systems and hardware platforms
-Customer service experience
-Fluency in English
-Strong interpersonal and communication as well as organizational and planning skills
-Ability to prioritize multiple tasks, projects and demands

WEITERE QUALIFIKATIONEN:

Helpdesk/support