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Senior Support Analyst

Eingestellt von Computer Futures aus Frankfurt am Main

Gesuchte Skills: Support, Unix, Sql, Oracle

Projektbeschreibung

Senior Support Analyst in East Anglia

To install, configure, optimise and maintain the systems and infrastructure services used by the business.

Key Responsibilities

* Troubleshoot and resolve complex technical issues that are escalated from the ServiceDesk team
* Monitor and administer complex backups of company data, ensuring data integrity and restoration when required
* Ensure the successful integration of new vendor supplied patches and upgrades
* Provide technical expertise to other parts of the organisation in the design and review of new systems and applications and work with the Architect team on implementation
* Liaise with engineering groups to recommend and execute modifications to systems in order to improve efficiency, availability, reliability, and performance. Influence their decision making where necessary.
* Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
* Carry out market research on hardware and software in support of procurement and system development efforts
* Liaise with other groups in projects related to the company infrastructure, whether it be from a design, research, implementation or testing perspective and provide their expertise
* Monitor and test system performance and provide performance statistics and reports using existing reports and creating new ones as appropriate
* Lead, coordinate and participate in key process improvements
* Coach junior members of the team

Person Specification - Required

* Recognised certification in platform support (MCSE, RHCE, CCNP)
* Proven experience in supporting Operating System, Business Applications and Databases (SQL, Oracle)
* Educated to graduate level or equivalent experience
* Experience in scripting or a background or education involving programming
* Strong focus on IT systems and data security
* Strong customer service orientationAn understanding of the importance of quality customer service and relations and the impact which IS has on the business
* Ability to work well in a high pressured environment, responding to large numbers of user calls
* Ability to converse well with a highly technical user base
* Flexibility is required as there is often pressure to meet strict deadlines.
* Solid RedHat Enterprise Linux experience in a distributed computing environment
* Technical Support or Infrastructure backgroupd
* Strong written and verbal communication skills
* Ability to work in a busy, fast moving environment
* Ability to provide consultancy services to other areas of the business on unix related technologies
* Identify and take ownership of initiatives to improve the UNIX infrastructure
* Build, Configure, Install, Commission, Test and Deploy infrastructure in line with company objectives
* A working knowledge of networking (LAN, WAN, routing and switching)
* Experience of managing and supporting centralised storage systems such as NetApp, EMC, HP
* Certification in IT Infrastructure Library
* IT certification in security such as CISSP
* Previous experience of working within a semiconductor company
* Ability to speak French, Swedish or Danish
* Experience of NetApp Storage Filers
* Experience of Isilon Storage Appliance
* Experience of VMware virtualisation technologies
* Knowledge of Cisco networking and security technologies
* RedHat certification - RHCE, RHCA

If you have relevant skills please send a up to date C.VTo find out more about Computer Futures please visit www.computerfutures.com

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Computer Futures

  • Straße:

    Neue Mainzer Strasse 46-50

  • Ort:

    60311 Frankfurt am Main, Deutschland