Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.
Vakante Jobangebote finden Sie unter Projekte.
Senior Service Manager 50% Leading, ITIL, SLA, English, Pharma, Basel
Eingestellt von Adecco IT
Gesuchte Skills: Oracle, Support
Projektbeschreibung
Senior Service Manager 50%_leading, ITIL, SLA, English, Pharma, basel
As part of establishing a new Competence Centers for the Oracle Product life cycle Mgmt Platform Agile we're looking for a Senior Service Manager leading the process from RFP to implementation.
You will be responsible getting the application operations team in place and implementing the service management discipline as part of an ongoing multi-year project. You need to ensure that internally and externally sourced IT services are aligned with business needs and are delivered in accordance with customer Service Level Agreements.
Tasks:
Lead the build-up of the application operations team from RFP, vendor selection, contract negotiation, service model implementation and take over from project
Ensure smooth transition from project to operations for first waves of the Program implementing the Oracle Product life cycle Mgmt Platform Agile (CCEx)
Ensures that all supporting components of the service, including any associated SLAs, OLAs and UCs are aligned and managed as an integrated service.
Collaborates with the Sourcing Organization on supplier management and establishes/reviews/approves key contracts with external service providers, as needed
Negotiates key SLAs/OLAs, as needed and gets them approved
Manages the service or service portfolio offered to customers.
Manages processes and resources delivering the service, responsible for overseeing the service delivery team, ensuring the coordination of this team in overall planning activities, service delivery and issue resolution.
Periodically monitors and reviews performance against the SLA/OLA service and/or portfolio.
May oversee (or chair a committee that oversees) continuous service improvement initiatives associated with ITIL core processes.
Requirements:
University degree in computer science, management information systems, or related discipline
8+ years track record of leading Service Management activities in big global enterprises, ideally in the area of business applications (critical, non-commodity)
Proven ability in leading projects to establish new service models, application support & operations groups and services involving various providers. Experience with the development and analysis of IT key performance indicators, metrics, and reporting.
5+ years implemented and managed various ITIL based Service Management processes
Experienced in vendor management and working with 3rd parties onshore & offshore
Ideally ITIL Service Manager's Certificate
Capability to think strategically
Proven excellent negotiation and facilitation skills
Very strong quality focus, experience working in a regulated industry and knowledge of Computer System Validation
Demonstrated leadership with the ability to manage large geographically or functionally dispersed teams. Ability to communicate and build relationships across functions and outside IT
Demonstrated ability leading organizational change, fostering meaningful collaboration, building rapport among colleagues, clients and customers
Working in a multi-cultural environment and leveraging diversity
Fluent in English
Project: March - August 2013
Position is located in Basel.
As part of establishing a new Competence Centers for the Oracle Product life cycle Mgmt Platform Agile we're looking for a Senior Service Manager leading the process from RFP to implementation.
You will be responsible getting the application operations team in place and implementing the service management discipline as part of an ongoing multi-year project. You need to ensure that internally and externally sourced IT services are aligned with business needs and are delivered in accordance with customer Service Level Agreements.
Tasks:
Lead the build-up of the application operations team from RFP, vendor selection, contract negotiation, service model implementation and take over from project
Ensure smooth transition from project to operations for first waves of the Program implementing the Oracle Product life cycle Mgmt Platform Agile (CCEx)
Ensures that all supporting components of the service, including any associated SLAs, OLAs and UCs are aligned and managed as an integrated service.
Collaborates with the Sourcing Organization on supplier management and establishes/reviews/approves key contracts with external service providers, as needed
Negotiates key SLAs/OLAs, as needed and gets them approved
Manages the service or service portfolio offered to customers.
Manages processes and resources delivering the service, responsible for overseeing the service delivery team, ensuring the coordination of this team in overall planning activities, service delivery and issue resolution.
Periodically monitors and reviews performance against the SLA/OLA service and/or portfolio.
May oversee (or chair a committee that oversees) continuous service improvement initiatives associated with ITIL core processes.
Requirements:
University degree in computer science, management information systems, or related discipline
8+ years track record of leading Service Management activities in big global enterprises, ideally in the area of business applications (critical, non-commodity)
Proven ability in leading projects to establish new service models, application support & operations groups and services involving various providers. Experience with the development and analysis of IT key performance indicators, metrics, and reporting.
5+ years implemented and managed various ITIL based Service Management processes
Experienced in vendor management and working with 3rd parties onshore & offshore
Ideally ITIL Service Manager's Certificate
Capability to think strategically
Proven excellent negotiation and facilitation skills
Very strong quality focus, experience working in a regulated industry and knowledge of Computer System Validation
Demonstrated leadership with the ability to manage large geographically or functionally dispersed teams. Ability to communicate and build relationships across functions and outside IT
Demonstrated ability leading organizational change, fostering meaningful collaboration, building rapport among colleagues, clients and customers
Working in a multi-cultural environment and leveraging diversity
Fluent in English
Project: March - August 2013
Position is located in Basel.
Projektdetails
Geforderte Qualifikationen
-
Kategorie:
IT Entwicklung, Sonstiges