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Senior Service Engineer-Consultant

Eingestellt von Silverlink Technologies

Gesuchte Skills: Engineer, Consultant

Projektbeschreibung

JOB DESCRIPTION:

Senior service engineer

Help Desk Engineer and SAP functional knowledge

Manage IT questions and incidents from customers/end users Informs and supports the users when the IT environment is not up. Will solve easy incidents and will provide incidents and operational messages to the customers. He consults, supports and instructs the user for problem resolution.

At the minimum 5 years experience in first level support at the minimum 7 years experience in IT

- at the minimum 5 years project experience (at the minimum one project as a project leader)
- priorize and solve Incidents and Service Requests
- Create incoming phone calls as Incidents, Service Requests and Requests for Change within Ticketing Tool
- Deploy incidents and questions to the responsible persons (second level), monitor the incident resolution and update the incidents statistics and status information
- Informs pro-active all users in case of operational problems.
- create and update documentation
- observe service times
- observe defined processes
- use defined tools
- ensure quality of service/check this quality within customer surveys
- organise and execute user training                             
- proactivity in case of customer requirements/customer wishes

Projektdetails

  • Einsatzort:

    Zuchwil, Schweiz

  • Projektbeginn:

    asap

  • Projektdauer:

    3 - 6 months Extendable

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Silverlink Technologies